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1、HotelBusinessEnglishDialogueUnit1RoomReservationFITReservation（R:ReservationClerk;G：Guest）R:Goodmorning,FriendshipHotel.RoomReservation.MayIhelpyou?G：Yes,I’dliketoreserveadoubleroomfromthe4thtothe6thofJuly?R:onemoment,please…Yes,Sir,wehavearoomavailable.G:What’stheroomratepernight?R:165
2、USdollars.Willthatbeallright?G:Yes,thatwillbefine.R:MayIhaveyournameandtelephonenumber?G:Sure.MynameisMr.Hibbard.That’sH-i-b-b-a-r-d.Mytelephonenumberis0044-0253-720299.R:Thankyou,Mr.Hibbard.You’vereservedadoubleroomfromthe4thtothe6thofJuly,andthetelephonenumberis0044-0253-720299.G:Yes,
3、that’sright.Thankyou.R:It’smypleasure.Welookforwardtoyourarrival.GroupReservation（R:ReservationClerk;G：Guest）R:Goodafternoon.YellowDragonHotel.CanIhelpyou?G：Yes,agroupofAmericanscholarswillbeattendingaTourismSymposiumnextmonthinBeijing.Iwanttoreserve5doubleroomsforthem.R:Forwhen,Sir?G：F
4、romJuly14thto16th.R:Justamoment,please.Letmecheckthereservationlist…Yes,wecanreserve5doubleroomsforyouforthosedates.G：Thankyouverymuch.Isthereanydiscountforgroupreservation?R:Yes,wecanhaveaspecialrateforgroupreservation.We’llgiveyou10%off.G：That’sgreat!Iconfirmthereservationthen.Mynamei
5、sWangQiang.R:Allright.Mr.Wang,5doubleroomsfromJuly14thto16th.G:That’sright.Thankyou.ChangingaReservation（R:ReservationClerk;G：Guest）R:GreatWallHotel.RoomReservation.CanIhelpyou?G：Yes,thisisAnnecallingfromLondon.I’vegottenintotrouble,youknow.IreservedaroomatyourhotelforJuly4th,5thand6th,
6、butsincethetradenegotiationhasbeenpostponeduntilJuly15th,16thand17th,Ihavetochangethedatesofthereservation.R:Howdidyoumakethereservation,Miss?G：ByE-mail,aweekago.R:Yourname,please?G：AnneButler.R:AnneButler.Yes,hereweare.Asingleroom,yourreservationisguaranteedbyyourcreditcard.G：Right.Doy
7、outhinkit’spossibleformetodoso?R:Letmesee…Yes,wehavearoomavailable.G：Thankyouverymuch.R:It’smypleasure.Good-bye.AFace-to-FaceReservation（R:ReservationClerk;G：Guest）R:MayIhelpyou,sir?G:Yes,IwanttobookasuitefromJune3to8.R:Whichkindofroomwouldyoulike?G:Whatexactlyisastandardsuite?
