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1、商务英语对话练习A:Goodmorning,Mr.Feng.ThisisJackBrownfromanAustralian___1___.B:Goodmorning,Mr.Brown.WhatcanIdoforyou?A:Ihavesomethingveryunpleasanttotalkoverwithyou,Mr.Feng.B:Goahead,please.A:Thegoodsyousenttousarenot___2___thespecificationsofthecontractandmadeuslosealotofmoneny,so
2、wefeelthatyoushouldfixuptheproblemsandmakeituptous.B:Justbepatient,please.Anycriticismofourgoodsissincerelyinvited.Let'stalkabouttheproblemsfirst.A:Assoonastheshipmentarrivedatourport,wehaditinspected.Toourdisappointment,wefoundthegoodswereunderweight.B:Isthatso?OK.I'llchec
3、kwhythegoodswereunderweight.A:Good.Aswellwefeelthatthepercentageofthegoodsofinferiorqualitywastoohigh.B:I'msorryyoufeellikethat.Aseverybodyknows,ourproductsenjoy___3___intheworld.Complaintsaboutthequalityarevery___4___indeed.ButIpromiseI'llcheckintotheseproblems,andfindouti
4、ftheywereourfault.A:OK.I'llbewaitingforyourresult.(Severaldayslater)B:Astotheunderweight,I'dliketopointoutthatthegoodswereweighedbeforeshipment.Thecertificateconfirmswedeliverdfullshipingweight.SoIthinktheshortagemighthaveoccurredduring___5___.Therefore,yourclaim,inmyopinio
5、n,shouldbereferredtotheinsurancecompanyastheliability___6___them.A:Then,howabouttheinferiorquality?B:Uponinvestigation,wehavefoundthattheerroroccurredinthefactory.SomeoftheworkersmistookArticleNo.103forArticleNo.102.whentheypackedthegoods.We'rereallysorryforthatandwe'dliket
6、oacceptyourclaimonit.Pleasetelluswhatyouwantustodo.A:Youcanmakeamendsforthelossesbyreplacingalloftheinferiorproducts,andpayingthemoneywehavelost.B:ThatsoundsOK.Oneofmypeoplewillgotoyourcompanytormorrowtotalkaboutwhatreplacementsareneeded,andthemoneyforyourfuturelosses.A:Ire
7、allyappreciateyourcorrectattitudeinthiscase.AndIsincerelyhopethateverythingwillbesmoothinourfuturebusiness.B:Pleasebelieveme.Thisisasingularcase.I'msurethateverthingwillbesmoothinourfuturebusiness.----------------------------------------------------------------------请大家填写空白
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