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1、商务英语对话练习A:Goodmorning,Mr.Feng.ThisisJackBrownfromanAustralian___1___.B:Goodmorning,Mr.Brown.WhatcanIdoforyou?A:Ihavesomethingveryunpleasanttotalkoverwithyou,Mr.Feng.B:Goahead,please.A:Thegoodsyousenttousarenot___2___thespecificationsofthecontractandmadeuslosealotofmoneny,sowefeelthatyo
2、ushouldfixuptheproblemsandmakeituptous.B:Justbepatient,please.Anycriticismofourgoodsissincerelyinvited.Let'stalkabouttheproblemsfirst.A:Assoonastheshipmentarrivedatourport,wehaditinspected.Toourdisappointment,wefoundthegoodswereunderweight.B:Isthatso?OK.I'llcheckwhythegoodswereunderwei
3、ght.A:Good.Aswellwefeelthatthepercentageofthegoodsofinferiorqualitywastoohigh.B:I'msorryyoufeellikethat.Aseverybodyknows,ourproductsenjoy___3___intheworld.Complaintsaboutthequalityarevery___4___indeed.ButIpromiseI'llcheckintotheseproblems,andfindoutiftheywereourfault.A:OK.I'llbewaiting
4、foryourresult.(Severaldayslater)B:Astotheunderweight,I'dliketopointoutthatthegoodswereweighedbeforeshipment.Thecertificateconfirmswedeliverdfullshipingweight.SoIthinktheshortagemighthaveoccurredduring___5___.Therefore,yourclaim,inmyopinion,shouldbereferredtotheinsurancecompanyastheliab
5、ility___6___them.A:Then,howabouttheinferiorquality?B:Uponinvestigation,wehavefoundthattheerroroccurredinthefactory.SomeoftheworkersmistookArticleNo.103forArticleNo.102.whentheypackedthegoods.We'rereallysorryforthatandwe'dliketoacceptyourclaimonit.Pleasetelluswhatyouwantustodo.A:Youcanm
6、akeamendsforthelossesbyreplacingalloftheinferiorproducts,andpayingthemoneywehavelost.B:ThatsoundsOK.Oneofmypeoplewillgotoyourcompanytormorrowtotalkaboutwhatreplacementsareneeded,andthemoneyforyourfuturelosses.A:Ireallyappreciateyourcorrectattitudeinthiscase.AndIsincerelyhopethateveryth
7、ingwillbesmoothinourfuturebusiness.B:Pleasebelieveme.Thisisasingularcase.I'msurethateverthingwillbesmoothinourfuturebusiness.----------------------------------------------------------------------请大家填写空白处并设置回复楼主可见。答案及更多内容回复后刷新页面可见哦~-----------------------------------------------------
