现代酒店英语实务教程

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1、现代酒店英语实务教程现代酒店英语实务教程01（客房预订）现代酒店英语实务教程02（登记入住）现代酒店英语实务教程03（处理投诉）暂缺现代酒店英语实务教程04（结账退宿）现代酒店英语实务教程05（客房迎宾服务）现代酒店英语实务教程06（客房清理服务）现代酒店英语实务教程07（客房洗衣服务）现代酒店英语实务教程08（客房送餐服务）现代酒店英语实务教程09（客房其他服务）暂缺现代酒店英语实务教程10（处理客房突发事件）现代酒店英语实务教程11（餐厅预订服务）现代酒店英语实务教程12（餐厅迎客服务）现代酒店英语实务教程13（点菜服务）现代酒店英语实务教程14（上菜服务与席间服务）暂缺

2、现代酒店英语实务教程15（酒水服务）暂缺现代酒店英语实务教程16（文秘服务）暂缺现代酒店英语实务教程17（提供信息）暂缺现代酒店英语实务教程18（会务服务）现代酒店英语实务教程19（票务服务）现代酒店英语实务教程20（电话服务）暂缺现代酒店英语实务教程21（康乐中心服务）暂缺现代酒店英语实务教程22（寄存服务）=======================现代酒店英语实务教程01（客房预订）RoomReservation八.经典对话--Goodmorning!Roomreservations,mayIhelpyou--Yes,I'dliketoreservearoom.--T

3、hankyou,sir.Forwhichdateandhowmanypersonwilltherebeinyourparty40/40--FromApril,16thto20th.Justmywifeandmyself.--FromApril,16thto20th.Andwhichkindofroomwouldyouprefer,sir--Atwin,please.--Couldyouholdthelineplease.Iwillcheckourroomavailability.Thankyouforwaitingsir.Wehaveatwinroomat180dollars

4、per night.Wouldthatbeallright--Ok,I'lltakeit.--Thankyou,sir.MayIhaveyournameandphonenumber,please--Sure,mynameisAronJohnson.Myphonenumberis32425827.--Mr.AronJohnson.Phonenumberis32425827.Excuseme,howdoyouspellyourfirstname--It'sdoubleA-r-o-n.--DoubleA-r-o-n.ThankyouMr.Johnson.MayIknowyourar

5、rivaltimeonApril,16th.--Around9pm.--Mr.Johnson.Fortheunguaranteedreservation,wecanonlyholdtheroomby6pm.Becauseitisthepeakseasonnow.Ifyoumakethe guaranteedreservation,wecanholdtheroomovernight.Wouldyouliketomakeaguaranteedreservationbycreditcard--Fine,doyouacceptAmericanexpress--Yes,mayiknow

6、thenumber--It's134948.--ThankyouMr.Johnson.You'vemadeguaranteedreservationinGuozhouHotel.FromApril,16thto20thforfivenights.Ifyoucan'tarrive atscheduled.Pleaseinformusbefore6pmonApril,16th.Thankyouforcalling.Andwelookforwardtoservingyou.40/40九.常用句型百宝箱1）预定基本应对：1.Doyouhaveonesingleroomfortwoni

7、ghts我想订俩个晚上的单人房一间行吗？2.Roomreservations,canIhelpyouReservations,canIhelpyou客房预订部可以为你效劳吗？3.I'dliketoreservearoom.我想订个房间。4.Howmanynightsdoyouwishtostay您希望住几晚？5.Howmuchistheroom房租是多少钱？6.Whichdatewillthatbe要订在什么时候？7.Howmanyguestswilltherebeinyourparty您一行有多少人？