现代酒店英语实务教程

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1、现代酒店英语实务教程现代酒店英语实务教程01（客房预订）(2009-10-28)现代酒店英语实务教程02（登记入住）(2009-10-28)现代酒店英语实务教程03（处理投诉）(2009-10-28)现代酒店英语实务教程04（结账退宿）(2009-10-28)现代酒店英语实务教程05（客房迎宾服务）(2009-10-28)现代酒店英语实务教程06（客房清理服务）(2009-10-28)现代酒店英语实务教程07（客房洗衣服务）(2009-10-28)现代酒店英语实务教程08（客房送餐服务）(2009-10-28)现代酒店英语实

2、务教程09（客房其他服务）(2009-10-28)现代酒店英语实务教程10（处理客房突发事件）(2009-10-28)现代酒店英语实务教程11（餐厅预订服务）(2009-10-28)现代酒店英语实务教程12（餐厅迎客服务）(2009-10-28)现代酒店英语实务教程13（点菜服务）(2009-10-28)现代酒店英语实务教程14（上菜服务与席间服务）(2009-10-28)=======================RoomReservation八.经典对话--Goodmorning!Roomreservations,ma

3、yIhelpyou?--Yes,I'dliketoreservearoom.--Thankyou,sir.Forwhichdateandhowmanypersonwilltherebeinyourparty?--FromApril,16thto20th.Justmywifeandmyself.--FromApril,16thto20th.Andwhichkindofroomwouldyouprefer,sir?--Atwin,please.--Couldyouholdthelineplease.Iwillcheckourro

4、omavailability.Thankyouforwaitingsir.Wehaveatwinroomat180dollarspernight.Wouldthatbeallright?--Ok,I'lltakeit.--Thankyou,sir.MayIhaveyournameandphonenumber,please?--Sure,mynameisAronJohnson.Myphonenumberis32425827.--Mr.AronJohnson.Phonenumberis32425827.Excuseme,howd

5、oyouspellyourfirstname?--It'sdoubleA-r-o-n.--DoubleA-r-o-n.ThankyouMr.Johnson.MayIknowyourarrivaltimeonApril,16th.--Around9pm.--Mr.Johnson.Fortheunguaranteedreservation,wecanonlyholdtheroomby6pm.Becauseitisthepeakseasonnow.Ifyoumaketheguaranteedreservation,wecanhol

6、dtheroomovernight.Wouldyouliketomakeaguaranteedreservationbycreditcard?--Fine,doyouacceptAmericanexpress?--Yes,mayiknowthenumber?--It's134948.--ThankyouMr.Johnson.You'vemadeguaranteedreservationinGuozhouHotel.FromApril,16thto20thforfivenights.Ifyoucan'tarriveatsche

7、duled.Pleaseinformusbefore6pmonApril,16th.Thankyouforcalling.Andwelookforwardtoservingyou.九.常用句型百宝箱1）预定基本应对：1.Doyouhaveonesingleroomfortwonights?我想订俩个晚上的单人房一间行吗？2.Roomreservations,canIhelpyou?/Reservations,canIhelpyou?客房预订部可以为你效劳吗？3.I'dliketoreservearoom.我想订个房间。4.H

8、owmanynightsdoyouwishtostay?您希望住几晚？5.Howmuchistheroom?房租是多少钱？6.Whichdatewillthatbe?要订在什么时候？7.Howmanyguestswilltherebeinyourparty?您一行有多少人？8.MayIkn