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1、HowtobeanexcellenttourguideAbstractWiththedevelopmentofthepoliticsandeconomy,thetourismofourcountryhasdevelopedveryfast,especiallywhenwehaveparticipatedintheWTO,moreandmoreforeignguestscometochina.Ourtourismisnonowfacingsustainabledevelopmentofopportunityandchallenge.Wene
2、edmuchmorespecializedpersonalsjointhisprofessionforitsfasterdevelopment.Asaqualifiedguide,weneednotonlythegoodpoliticalmakingsandtheabilitiesofemergencymeasurestodealwithvarietyofcomplexproblems,butalsomusthaveanexcellentprofessionalskill.WhenintroducingthelonghistoryofCh
3、inesecultureandbeautifulscenerywithfluentlyEnglishhasnaturallybecameoneoftherequiredprerequisitesofallthehigherqualifiedguidesAsanEnglishmajorstudent,especiallyIhavestronginterestsintourism.Iwrotethispaper,togivesomeofmyownviews,andIthinkIshouldcontributetothetourismofour
4、country!13Contents1.Introduction2.Firstmeeting--Greetingandtransportation3.Guideservice3.1checkingin3.2touringandsightseeing3.3eating3.4shopping3.5handingcomplaints4.Farewell131.IntroductionThispaperismainlyabouttourism,especiallyabouthowtobeanexcellenttourguideduringtour
5、ism.Inmyopinion,thejobasatourguideisabranchofknowledge,anditisakindofarts.Thebasicimportanceoftourguideispeople,inanotherword;itisaworkofwhichobjectsaretourguests.Therefore,inthispaper,Imainlyintroducedsomeelementaryknowledgeandtechnicalabilities.Formakingthereaderstoimpr
6、ovetheirtheorylevelandlearnsomeabilities,theyneed.Ofcourse,itisjustmylimitedknowledge.Sincerelyhopeitcanbeusefultosomeguidelearners.2.Firstmeeting---GreetingandtransportationGreetingtheguestsisthefirstimportantstopthroughoutthewholereceptionworkintourism.Asaqualifiedtourg
7、uide,youshoulddoeverythingpossibletoensurethatthetourmembersobtainthemaximumenjoymentandsatisfactionfromthetour.Duringthiscourse,youshouldalwayswelcometheguesttoyourcityandaskthemforquestionsandanyrequests.Expressyourwillingnesstoservethemsincerelyandhonestly.Inaddition,w
8、ishthemapleasantjourneyandanenjoyablestayinyourcity.Youshouldalsobewarmtoandconsiderableofthegue
