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1、HowtobeanexcellenttourguideAbstractWiththedevelopmentofthepoliticsandeconomy,thetourismofourcountryhasdevelopedveryfast,especiallywhenwehaveparticipatedintheWTO,moreandmoreforeignguestscometochina.Ourtourismisnonowfacingsustainabledevelopmentofopportunityandc
2、hallenge.Weneedmuchmorespecializedpersonalsjointhisprofessionforitsfasterdevelopment.Asaqualifiedguide,weneednotonlythegoodpoliticalmakingsandtheabilitiesofemergencymeasurestodealwithvarietyofcomplexproblems,butalsomusthaveanexcellentprofessionalskill.Whenint
3、roducingthelonghistoryofChinesecultureandbeautifulscenerywithfluentlyEnglishhasnaturallybecameoneoftherequiredprerequisitesofallthehigherqualifiedguidesAsanEnglishmajorstudent,especiallyIhavestronginterestsintourism.Iwrotethispaper,togivesomeofmyownviews,andI
4、thinkIshouldcontributetothetourismofourcountry!13Contents1.Introduction2.Firstmeeting--Greetingandtransportation3.Guideservice3.1checkingin3.2touringandsightseeing3.3eating3.4shopping3.5handingcomplaints4.Farewell131.IntroductionThispaperismainlyabouttourism,
5、especiallyabouthowtobeanexcellenttourguideduringtourism.Inmyopinion,thejobasatourguideisabranchofknowledge,anditisakindofarts.Thebasicimportanceoftourguideispeople,inanotherword;itisaworkofwhichobjectsaretourguests.Therefore,inthispaper,Imainlyintroducedsomee
6、lementaryknowledgeandtechnicalabilities.Formakingthereaderstoimprovetheirtheorylevelandlearnsomeabilities,theyneed.Ofcourse,itisjustmylimitedknowledge.Sincerelyhopeitcanbeusefultosomeguidelearners.2.Firstmeeting---GreetingandtransportationGreetingtheguestsist
7、hefirstimportantstopthroughoutthewholereceptionworkintourism.Asaqualifiedtourguide,youshoulddoeverythingpossibletoensurethatthetourmembersobtainthemaximumenjoymentandsatisfactionfromthetour.Duringthiscourse,youshouldalwayswelcometheguesttoyourcityandaskthemfo
8、rquestionsandanyrequests.Expressyourwillingnesstoservethemsincerelyandhonestly.Inaddition,wishthemapleasantjourneyandanenjoyablestayinyourcity.Youshouldalsobewarmtoandconsiderableofthegue
