纠正和预防措施控制程序(1)

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1、1目的Objective为了消除实际或潜在的不合格而采取纠正和预防措施，以防止不合格品发生和再发生，特制定本程序。Theobjectiveofthisprocedureistoeliminatetheactualorpotentialdefectsthroughcorrectiveandpreventativeactionsandtoavoidtheoccurrenceandreoccurrenceofnonconformingproducts.2适用范围ApplicableProducts适用于公司质量体系全过程中已出现的不合格或潜在的不合格的控制。Th

2、isisapplicabletothecontrolofactualorpotentialdefectsinthewholeprocessofAICQqualitysystem.3职责Responsibility3.1质量部负责纠正和预防措施的归口管理。TheQualityDepartmentisresponsibleforthetotalmanagementofcorrectiveandpreventativeactions.3.2各相关部门负责本部门纠正和预防措施的制定、实施。Otherrelevantdepartmentsareresponsible

3、toformulateandaccomplishthecorrectiveandpreventativeactionsconcerned.3.3各主管经理负责对所管部门制定的纠正和预防措施的审批。Thesupervisorymanagersareresponsibletoexamineandapprovethecorrectiveandpreventativeactionsformulatedbyrelevantsuperviseedepartments.3.4管理者代表负责跨部门纠正、预防措施的审批和协调实施。Themanagementrepresent

4、ativeisresponsibletoapproveandcoordinatetheimplementationofthecorrectiveandpreventativeactionsacrossdepartments.4工作程序WorkProcedures4.1纠正措施CorrectiveActions4.1.1采取纠正措施的不合格质量信息。QualityDefectsRequiringCorrectiveActionsa）生产过程中产品同一质量特性重复出现不合格；Inproductionprocess,theproductisrepeatedlyf

5、oundofdefectsinthesamequalitycharacteristics;b）生产过程中半成品发现致命不合格品，成品出现致命或重不合格品；Inproductionprocess,thesemi-finishedproductsarefoundoffataldefects,andthefinishedproductsarefoundoffatalorheavydefects.c）生产过程中发现的质量异常；Inproductionprocess,thequalityisfoundabnormal;d）质量体系运行中发生的不符合项；Thequal

6、itysystemisfoundofnonconformanceduringoperation;e）顾客对产品质量、服务质量的投诉；更多资料下载请到学习人家http://www.24617.cnThecustomercomplainstheproductqualityandservicequality;a）服务人员反馈的不合格信息。“Qualitynonconformance”informationfeedbackfromtheservicepeople.4.1.2质量信息的传递TransmissionofQualityInformation4.1.2.1

7、检验员在检验产品时发现产品不合格，应立即填写《质量信息反馈单》报送质量部。Ifinspectorfindsdefectsininspection,itshallimmediatelyfillin“QualityInformationFeedbackSheet”andreportittotheQualityDepartment.4.1.2.2制造部操作工在生产过程中发现质量异常，应立即报班组长、生产主管及时处理，若确属制造部不能解决时，应立即填写《质量信息反馈单》报送质量部。Ifoperatorofmanufacturedepartmentfindsqual

8、ityabnormalityinproductionprocess