chapter 1 管理学

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1、Chapter1InnovativeManagementforaChangingWorldInnovativeManagementfortheNewWorkplaceRapidenvironmentalshifts:TechnologyGlobalizationShiftingsocialvaluesInthenewworkplace,workisfree-flowingandflexibleSuccessdependsoninnovationandcontinuousimprovement2NewManagementComp

2、etenciesManagersdomorewithlessengageheartsandmindsseechangeasnaturalinspirevisionandculturalvaluesallowpeopletocreateacollaborativeworkplaceallowpeopletocreateaproductiveworkplace3ManagementCompetenciesforToday’sWorldManagementistheattainmentoforganizationalgoalsinan

3、effectiveandefficientmannerthroughplanning,organizing,leading,andcontrollingorganizationalresourcesToday’seffectivemanagerisanenablerwhohelpspeopledoandbetheirbest.Today’sbestmanagersare“future-facing.”Managersemployanempoweringleadershipstyle.41.1State-of-the-artMana

4、gementI51.2WhatDoManagersDo?61.3TheProcessofManagement7OrganizationalPerformanceOrganization:SocialentitythatisgoaldirectedanddeliberatelystructuredOrganizationaleffectiveness:ProvidingaproductorservicethatcustomersvalueOrganizationalefficiency:Referstotheamountofreso

5、urcesusedtoachieveanorganizationalgoal8ManagementSkillsThreecategoriesofskills:conceptual,human,technicalThedegreeoftheskillsmayvarybutallmanagersmustpossesstheskillsTheapplicationofmanagementskillschangeasmanagersmoveupthehierarchy91.4RelationshipofSkillstoManagemen

6、t101.5GoodBehaviorsforManagers11WhenSkillsFailMisstepsandunethicalbehaviorhavebeeninthenewsDuringturbulenttimes,managersmustapplytheirskillsCommonmanagementfailures:NotlisteningtocustomersUnabletomotivateemployeesNotbuildingteamsInabilitytocreatecooperationFailuretocl

7、arifyperformanceexpectationsPoorcommunicationandinterpersonalskills121.6TopCausesofManagerFailure13ManagementTypes:VerticalTopmanagers:ResponsiblefortheentireorganizationMiddlemanagers:ResponsibleforbusinessunitsProjectmanagers:ResponsibleformisinterpretingsignalsFir

8、st-linemanagers:Responsibleforproductionofgoodsandservices141.7ManagementLevels15ManagementTypes:HorizontalFunctionalmanager