海底捞的模式介绍

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1、HaiDiLaocaseStructureIntroductionManagementsuccessreasonsConclusionHaidilaoHotPot海底捞火锅Haidilaohotpotestablishedin1994,isaSichuanhotpottooperatemainlyaroundthehotpotischaracterizedbyfusionofoneofthemajorinter-provincialDirectfoodbrandhotpotrestaurants.Theco

2、mpanyhasworkedinSichuan,ShanxiandHenanprovinceswasawarded"AdvancedEnterprise","customersatisfaction","famoushotpot"anddozensoftitlesandhonors,andinnovativecharacteristicservicewonthe"fivestar"hotbeautyshopname.February2010,commentsbythepublicnetwork2010"To

3、p10mostpopularhotpotrestaurant.LOGOManagementsuccessreasonsLeadershipSubordinate-centeredstyle(以下属为中心)TheemployeesinHaidilaoareallowedtomakemostdecisionsbytheirown.Givethemfreedom.TheemployeesinHaidilaocanbefullyempoweredandtheycanmakesomeofdecisionsbythei

4、rownwithoutthemanagers’permission,whichmaybringsthemasenseofownershipandtrust.Employeemotivation1.RewardsandpunishmentHaidilaohasaspecial,justandfairperformancemeasurementsystem.Supervisorstakedownthefront-lineemployees’dailyperformances,includingclients’,

5、colleagues’andmanagersvaluation.Thisisbetterthanthesystemsinmanyotherrestaurantswhicharebasedonpeople’sdiploma.Therewardsandpunishmentwillbaseonthissystem.ManagementsuccessreasonsEmployeemotivation2.Managementbyobjectives(MBO)Haidilaowillconveyitsmainobjec

6、tivestoemployees.Andeveryweekameetingwillbeheldinwhichpeopleareabletodiscusssomecasestheymetthatweekandthisenablesemployeestomakeprogress.ManagementsuccessreasonsEmployeemotivation3.ParticipativemanagementHaidilaofullyempoweritsemployeestomakedecisions.For

7、example,theycanusemoneywithoutmanager’spermissionaslongasitisessential.ManagementsuccessreasonsEmployeemotivation4.MakejobsmoresatisfyingandmotivatingAsanenterpriseofserviceindustry,thesuccessofHaidilaoisbasedontheserviceofitsemployees.SothemotivesystemofH

8、aidilaoismorebasedonHaidilao’sunderstandingofhumannature.Itsatisfiestheemployees’physiologicalneeds,psychologicalneeds,needsofsenseofbelonging,andneedsofrespectandselfinnovation.ManagementsuccessreasonsHRM1.R