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1、5.1-9,,services,andmakethecitymoreattractive,strengtheningpublictransportinvestment,establishedasthebackboneoftheurbanrailtransitmulti-level,multi-functionalpublictransportsystem,thusprotectingtheregionalpositionandachieve5.1-9,,services,andmakethecitymoreattractive,strengtheningpublictranspor
2、tinvestment,establishedasthebackboneoftheurbanrailtransitmulti-level,multi-functionalpublictransportsystem,thusprotectingtheregionalpositionandachieve5.1-9,,services,andmakethecitymoreattractive,strengtheningpublictransportinvestment,establishedasthebackboneoftheurbanrailtransitmulti-level,mul
3、ti-functionalpublictransportsystem,thusprotectingtheregionalpositionandachieve5.1-9,,services,andmakethecitymoreattractive,strengtheningpublictransportinvestment,establishedasthebackboneoftheurbanrailtransitmulti-level,multi-functionalpublictransportsystem,thusprotectingtheregionalpositionanda
4、chieve5.1-9,,services,andmakethecitymoreattractive,strengtheningpublictransportinvestment,establishedasthebackboneoftheurbanrailtransitmulti-level,multi-functionalpublictransportsystem,thusprotectingtheregionalpositionandachieve单选题1.中国的企业在传统观念的影响下有极强的组织意识和组织观念但往往十分缺乏：√A对管理的认知和足够的重视B对资本的认知和足够的重
5、视C对制度的认知和足够的重视D对流程的认知和足够的重视正确答案：D2.在传统的理解中，流程就是：√A工作的“目标”5.1-9,,services,andmakethecitymoreattractive,strengtheningpublictransportinvestment,establishedasthebackboneoftheurbanrailtransitmulti-level,multi-functionalpublictransportsystem,thusprotectingtheregionalpositionandachieveB工作的“关键”C工作的“任务
6、”D工作的“程序”正确答案：D3.不属于流程变革的作用的一项是：√A对股东投资产生高额回报B将策略性目标转换成结果C快速并大幅度的业绩改进D明显降低收入并增加成本正确答案：D4.产品的评价指标一般不包括：√A新产品增长B服务收入增长C传统产品D市场份额正确答案：D5.客户的价值重点就是：×A“把重点放在市场趋势上”B“把重点放在客户价值上”C“把重点放在竞争者资料上”D以上都是正确答案：B6.制订以客户为中心的业务策略关键是：√A用好20/80原则B用好20/20原则5.1-9,,services,andmakethecitymoreattractive,strengthening
7、publictransportinvestment,establishedasthebackboneoftheurbanrailtransitmulti-level,multi-functionalpublictransportsystem,thusprotectingtheregionalpositionandachieveC用好80/20原则D用好80/80原则正确答案：C7.客户信息的来源于：√A内部和外部的资料B聆听站C研究方法D以上都是正确答案：D8.差异能
