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1、ResearchArticleCrisisResponseInformationNetworksShanL.PanNationalUniversityofSingaporepansl@comp.nus.edu.sgGaryPanSingaporeManagementUniversitygarypan@smu.edu.sgDorothyE.LeidnerBaylorUniversitydorothy_leidner@baylor.eduAbstractInthepasttwodecades,organiz
2、ationalscholarshavefocusedsignificantattentiononhoworganizationsmanagecrises.Whilemostofthesestudiesconcentrateoncrisisprevention,thereisagrowingemphasisoncrisisresponse.Becauseinformationthatiscriticaltocrisisresponsemaybecomeoutdatedascrisisconditionsc
3、hange,crisisresponseresearchrecognizesthatthemanagementofinformationflowsandnetworksiscriticaltocrisisresponse.Yetdespiteitsimportance,littleisknownaboutthevarioustypesofcrisisinformationnetworksandtheroleofITinenablingtheseinformationnetworks.Employingc
4、onceptsfrominformationflowandsocialnetworktheories,thispapercontributestocrisismanagementresearchbydevelopingfourcrisisresponseinformationnetworkprototypes.Thesenetworksarebasedontwomaindimensions:(1)informationflowintensityand(2)networkdensity.Wedescrib
5、ehowconsiderationsofthesetwodimensionswithsupportingcaseevidenceyieldfourprototypicalcrisisinformationresponsenetworks:InformationStar,InformationPyramid,InformationForest,andInformationBlack-out.Inaddition,weexaminetheroleofITwithineachinformationJourna
6、loftheAssociationforInformationnetworkstructure.WeconcludewithguidelinesformanagerstodeployappropriateinformationnetworksduringcrisisresponseandwithsuggestionsforfutureresearchrelatedtoITandcrisismanagement.Keywords:CrisisResponse,InformationNetworks,Rol
7、eofIT,InformationFlow,NetworkDensity.*SuzanneRivardwastheacceptingsenioreditor.Thisarticlewassubmittedon12thFebruary2010andwentthroughthreerevisions.Volume13,Issue1,pp.31-56,January2012Volume13Issue1CrisisResponseInformationNetworks1.IntroductionTheoccu
8、rrenceofseverallarge-scalenaturaldisastersinthepasttwodecades--e.g.,theSevereAcuteRespiratorySyndromepandemic,HurricaneKatrina,AsianTsunamidisastersandtheSwineFluepidemic--hasattractedsignificantpublicattentionandignitedin