旅游咨询服务中心设置与服务规范

《旅游咨询服务中心设置与服务规范》由会员上传分享，免费在线阅读，更多相关内容在工程资料-天天文库。

1、旅游咨询服务中心设置与服务规范Settingupandservicestandardoftouristinformationcenter2009-05-27发布2009-06-01实施北京市质量技术监督局发布DB11/T640—2009I目次前言.........................................................................................................................................................

2、............II1范围...................................................................................................................................................................12规范性引用文件.......................................................................................

3、.........................................................13术语和定义.......................................................................................................................................................14基本要求.......................................................

4、....................................................................................................15设施要求...........................................................................................................................................................26设备要求.........

5、..................................................................................................................................................37服务要求............................................................................................................................

6、...............................38管理要求...........................................................................................................................................................4DB11/T640—2009II前言本标准由北京市旅游局提出并归口。本标准起草单位：北京市旅游局。本标准主要起草人：张慧光、熊玉梅、邓岷山、宋国建、于临溏、王忠民、吴

7、言、夏志强、郑锋、张广军、周德秋。DB11/T640—20091旅游咨询服务中心设置与服务规范1范围本标准规定了旅游咨询服务中心的基本要求、分类要求、设施要求、设备要求、服务要求和管理要求。本标准适用于旅游咨询中心站、旅游咨询站的设置与管理,旅游咨询点可参照执行。2规范性引用文件ofwork,relationships,needandpossibility,putqualityfirst."Improvestructure",referspartycarefully".IsamustadheretotheindividualabsorptionT

8、heprincipleofthedevelopmentofamatureone,andstrictlyperformintheadmis