洲际客房主管工作描述(中英文)

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1、洲际客房主管工作描述JOBTITLE:HousekeepingSupervisor职位：客房主管AREA/DEPARTMENT:Housekeeping部门：客房部JOBBAND:7级别：7HOTELLEVEL:V酒店星级：5REPORTSTO:AssistantHousekeeper上级：客房部经理助理POSITIONSSUPERVISED:RoomAttendant;职位监督：客房服务员JOBSCOPE:Responsiblefortheoperationalefficiencyofallhousekeepingareasandtheservicedeliveryofthos

2、eareaswithinbudgetedguidelines.PromotesthedesiredworkculturearoundthefivecorevaluesofTrust,Integrity,Respect,OneTeamandServiceoftheInterContinentalHotelsGroupandthebrandethos.职责范围：负责客房部所有区域的有效运作及该区域在预算方案内的运送服务。围绕五大核心理念：信任、诚实、尊重、团队及服务提升洲际酒店集团的品牌价值及企业文化理念。TESTIMONIAL:Iherebyconfirmhavingreadthe

3、dutiesandagreetoperformthesedutiesassetoutintheJobDescriptiontotherequiredstandards.证明：我确认已阅读职责，并按照以上所描述工作要求的标准执行我的职责。Signature签名:……………………………………………………………………………………Date日期:……………KeyResponsibilities重要职责maintenancemeasures,thereisabigsecurityrisk,managementhashadagreatimpacttothecity.3.1-8bustermin

4、alstationstatusinYibincitylayouts(4)hoursofoperationmostofYibincitybuslinesin5:30-6:20,andbasicallymeettheYibintravelneeds.BusCopyrightInterContinentalHotelsGroupLastUpdated:六月28,2021Page9of5HSKP01-02·Supervisetheimplementationofhousekeepingstandardsandproceduresinrelationto:监督客房标准和程序的执行，主要如下

5、oBedroomservice卧室清洁服务oBathroomservice浴室清洁服务oValetservice管家服务oCleaningservice清洁服务oLinenmaintenance布草的维护·Recommendedchangestothesestandardsandtrainingneedsonanongoingbasis对当前的标准和培训进行适当的建议和改进。·Maintainacurrentandthoroughknowledgeofallhousekeepingsystems掌握当前的、全面的客房体系的相关。·Openandclosetheshiftanden

6、sureeffectiveshifthandover上下班确保有效地移交工作。·Distributionandcollectionofkeys分发和收取钥匙。·Managementofallincomingandoutgoingcalls控制内外部的调用。·Solveemployeegrievances解决员工的不平情绪。·PerformRoomallocations分配房间。·PerformRoominspections检查房间。·Priorityarrivalrooms优先客人预抵房·LiaisewithFrontOfficeforguestandhotelrequireme

7、nts跟椐客人和酒店要求与前厅部保持联系。·Ensureguestvaletisprocessedanddeliveredinatimelymannermaintenancemeasures,thereisabigsecurityrisk,managementhashadagreatimpacttothecity.3.1-8busterminalstationstatusinYibincitylayouts(4)hoursofoperationmostofYibincitybus