洲际客房领班工作描述(中英文)

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1、洲际客房领班工作描述JOBTITLE:HousekeepingCaptain职位：客房领班AREA/DEPARTMENT:RoomsDivision/Housekeeping部门：客房部JOBBAND:8级别：8HOTELLEVEL:V酒店星级：5REPORTSTO:HousekeepingSupervisor上级：客房部主管POSITIONSSUPERVISED:RoomAttendant;HousekeepingCo-ordinator;RoomValet;HousekeepingOrder-Taker;职位监督：客房服务员JOBSCOPE:Responsiblefortheo

2、perationalefficiencyofallhousekeepingareasandtheservicedeliveryofthoseareaswithinbudgetedguidelines.PromotesthedesiredworkculturearoundthefivecorevaluesofTrust,Integrity,Respect,OneTeamandServiceoftheInterContinentalHotelsGroupandthebrandethos.职责范围：负责客房部所以区域的有效运作及该区域在预算方案内的运送服务。围绕五大核心理念：信任、诚实、

3、尊重、团队及服务提升洲际酒店集团的品牌价值及企业文化理念。TESTIMONIAL:IherebyconfirmhavingreadthedutiesandagreetoperformthesedutiesassetoutintheJobDescriptiontotherequiredstandards.我确认已阅读职责，并按照以上所描述工作要求的标准执行我的职责。Signature:……………………………………………………………………………………………Date:……………KeyResponsibilities重要职责CopyrightInterContinentalHotelsGr

4、oupLastUpdated:六月24,2021Page9of4·Supervisetheimplementationofhousekeepingstandardsandproceduresinrelationto:·监督客房标准和程序的执行，主要如下oBedroomserviceo卧室清洁服务oBathroomserviceo浴室清洁服务oValetserviceo管家服务oCleaningserviceo清洁服务oLinenmaintenanceo布草的维护·Recommendedchangestothesestandardsandtrainingneedsonanongoin

5、gbasis·对当前的标准和培训进行适当的建议和改进。·Maintainacurrentandthoroughknowledgeofallhousekeepingsystems·掌握当前的、全面的客房体系的相关。·Openandclosetheshiftandensureeffectiveshifthandover·上下班班确保有效地移交工作。·Distributionandcollectionofkeys·分发和收取钥匙。·Managementofallincomingandoutgoingcalls·控制内外部的调用。·Solveemployeegrievances·解决员工的

6、不平情绪。·PerformRoomallocations·分配房间。·PerformRoominspections·检查房间。·PrioritisearrivalroomsCopyrightInterContinentalHotelsGroupLastUpdated:六月24,2021Page9of4·优悦会客人预抵房·LiaisewithFrontOfficeforguestandhotelrequirements·椐客人和酒店要求与前厅部保持联系。·Ensureguestvaletisprocessedanddeliveredinatimelymanner·确保客人的洗衣被及时

7、地处理和递送。·Co-ordinatespecialprojects(egiterooms,vermincontrol,windowandcarpetcleaning,roominventories)·协调方案（房间的布置、虫害的控制、窗户及地毯的清洁、房间的财产）·Manageallspecialrequestsmadebyguests·处理客人的特殊需求。·Ensureconsistencywithinthedepartment·确保部门内部的一致性。·Manag