商务英语视听说ppt-unit three-on the phone

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1、商务英语视听说-3UnitThree:OnthePhoneFollow-upandEvaluationAssignmentVideoOnMiniLectureLearningObjectivesDalianUniversityofForeignLanguagesLearningObjectivesAftercompletingthisunit,studentsshouldbeableto:AnswerthephoneAsktobeconnectedLeavemessagesDealwithprobl

2、emsbytelephoneDalianUniversityofForeignLanguagesWarm-upWorkinpairs.Therearetwelvetelephonetips.Choosethecorrectwordsfromthelisttofillintheblanks.Knowthepurposeofyourcallin________.Makesureyouhaveallthe________you’llneedbeforeyoudial._________aspecifict

3、imeforcalls.Getridofall_________:turnofftheradio,television,etc.Listencarefullyandconfirmthatyouhaveunderstoodeachpoint.Don’t________youhaveunderstoodwhenyouhaven’t.Letothersspeakandtrytoavoid_________Speakslowlyand_______;trytoavoidspeakingwithastrong

4、accent.Don’t______!Wheneverpossible,usetheoptionalchoicemethod.Makesureyousound_________andagreeable.Makesureyourcallisbrief.Trytoavoid_______calls.Don’ttrytobefunny_________youmaybe__________.Smilewhileyouaretalking.Yourlistenercan“________”yoursmile.

5、interruptingpretendclearlydistractionsargueschedulepolitedocumentslengthyhearadvancemisunderstoodDalianUniversityofForeignLanguagesListeningPracticePutthefollowingtelephonedialogueintotherightorder,thenlistentothedialogueandcheckyouranswerwithyourneigh

6、bor.Ofcoursenot.Juststayathomeandgetsomerest.SeeyouonFriday.Hello,Mr.Smith?Thankyou.Iwillseeyouthen.IamafraidIamgoingtobeoffsicktoday.Ihavegotabadcold.Ihopeyoudon’tmind.Yes.Whoiscalling?Hi,Mary.Whatisup?It’sMaryMurphy.Thecorrectorderis_________________

7、_____________.DalianUniversityofForeignLanguagesListeningPracticeListentothedialogueandcompletethefollowingmessagenote.Thenpleaseexchangeitwithyourneighbor.To:_______________Date:29thJanuaryTime:10:00a.m.MessageNoteFrom:________________________________

8、________Company:____________________________________Telephone:_____________________________________Message:_______________________________________________________________________________________________________________________Takenby:__