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ID:16039498
大小:35.50 KB
页数:14页
时间:2018-08-07
《以客户为中心试题(customer centered examination questions)》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、以客户为中心试题(Customercenteredexaminationquestions)1.ofthefollowingdoesnotbelongtothetraditionalwayofsellingis()(3points)AcenteredonchannelsBhitscompetitorsColdfriendsalesDdebatesales2.,thebiggestmistakeforasalespersonis()(3points)Aisimmersedintheloveoftheproductandforgetstoseewhatthecustomerth
2、inksBexcessivefocusonsalesCistoobusyDtalkstoomuch3.thefollowingisnottrue(3)Asuggestsleavingdinnerwiththebestandmostlikelycustomersoftheirown,whoneedfurthercontactsTherearemanywaystoentertainB,andthemostcommonistoentertaincustomersinarestaurantCthesalespersonshouldmakesurethatheisthefirstto
3、arriveDcoffeemeetings,businesslunch,etc.isalsoawaytofeast4.selectoneofthefollowingstatementsbytheuseofthestatement,"customersuseourengine,intwoyearswithoutmaintenance,5yearswillnothavequalityproblem,soveryassured"()(3)AreliesoncommonalitytobuildinterestBbuildstrustbyreferringtothebenefitsr
4、eceivedbyitscustomersCmentionedreferencescausethecustomerinterestDbuildsinterestthroughsuccessfulstories5.thefollowingstatementisincorrect()(3points)TherearefivecommonpurchasingdecisionstructuresinABstrongleadership,weakmembers,thisteamofusersisthemostsensibleCforstrongleadershipandweakmem
5、berorganizations,ThegoalofthesalespersonistoturntheleaderwhohastherighttodecidetobuyintohisproductsponsorsothathecansuccessfullyachievethesalestargetDweakleadership,weakmembershiporganizations,suchusersmostlikelytoformastableandstablecustomers6.whichofthefollowingdoesnotbelongtopeoplewhoar
6、epronetomakingmistakesinsocialnetworking(3points)?AlikestofocusonherselfBfocusesonintroducinghisbusinesswithoutregardtootherpeople'sreactionsCismissingareturnvisitDisnotcustomercentric7.whatisthenecessaryrequirementforasalespersontosucceed?.()(3points)AextensiveknowledgeBgoodsalesskillsCst
7、rongpersonalityDexpandingsalesnetwork8.,thefollowingarenot(3)pointsforbanquetsandreceptionsAspecializationBdon'toverindulgeyourselfCdon'thaveabigmouth,attentionshouldbepaidtothesenseofproprietyDwarm,andmorepeopleintroduceproducts9.choosethestatementsusedinthef
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