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1、2009年导游现场考试导游服务应变能力题（2009tourguideserviceon-siteexaminationabilityproblem）1,duetoobjectivereasons,thetourwillleavesomewhere.Whatkindofworkshouldthetourguidedo?(L)toseizethetime,willplantovisitandtourarrangementscompleted.Ifyouhavedifficulties,toaccompanys
2、houldhavecontingencyplanstohighlightlocalrepresentative.Themostuniquetouristattractions,sothattouristshaveabasicunderstandingofthelocaltourismlandscape;(2)contact:reporttothetravelagencyandhotelteam,timelycheckoutandreturnfood.Carwithdrawal.(3)informthene
3、xtstoptochangethereceptionplanarrangement.2,alocaltourguideshouldbehowtopreventmissedevents,(L)readthereceptionplan,arrivedtotourthedate,timeandlocationinadvancetopersonallyverifyclearly;(2)theexacttimetoverifythetraffictoolstoarrive.(3)Chazhanlocationsar
4、rivedhalfanhourearly,waitingforthearrivaloftheteam.3,accompanywiththeplanandscheduledtimetotheairporttopickupaJapanesetourgroup,butdidnotreceivetheregiment.Whatshouldyoudoasacompany?(L)contactthetravelagencyimmediatelyandfindoutthereason;(2)ifthedelaytime
5、isnotlong,canstayattheairportwaitingtoaccompany.(3)ifthedelaytimeislonger,shouldbeaccordingtothetravelarrangements,reimplementationofthereception.4,ifthereisafaultaccident,howtohandle?Ifthewrongplacethentwotourreceptionwithatravelagency,approvedbythetrave
6、lagency,distributioncannolongerexchangetour,butQuanpeishouldexchangetours,andvisitorstoapologize,ifthewrongconnectionisanothertravelagencygroup,toaccompanyandQuanpeireporttothetravelagencyimmediately,trytoexchangethetourassoonaspossible,andexplainthesitua
7、tionandapologizetothetourists.5.Whatiswrongmachineaccident?Howshouldwedealwithit?Forsomereasonortravelagencyworkerror,thetourgroupdidnotleavethelocalareaaccordingtothescheduleddeparture,resultingintemporarydetentioncalledwrongmachine.Visitorstakenearlyfli
8、ghtsleavethisstationortakeotherflightsandtransporttothenextstation.6,howtopreventthemachineaccident?(1)toaccompanyandshouldbeaheadofthetransportationbillQuanpeitoimplementthework,checkandconfirmthedate,timeandfreque
