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1、用夸奖去激励员工——马上可以去做的具体方法!（Usecomplimentstomotivateemployees-therightwaytodoitrightaway!）Case1Mysecretaryisgoingtomakearathercomplicatedmonthlyreport.ForyearsIhadthoughtthereportwasherroutineworkandalwayslookedatitandsaid,"well,senditout."."Thistime,Ireadcarefullyinfrontofherandpra
2、isedherforhergoodintegrationwork.Ithankedherfortheneatandcompletecontentofthereport.Iwasverysurprisedatherreaction."Thankyou,"shesaid."That'sagreatcompliment."IfoundthatmycoffeecupalwaysfilledupwhenIwantedtohavecoffeeforafewdays,andshebecamemorefriendly.Iremembertheseinafewdays
3、,andIwillcontinuetothankherfordoingbetter.CasetwoAfterIstartedexpressingmygratitudetothestaffandallowingthemtointeractwithme,thetwodirectorswhocametomeonlywhenIaskedforthembegantodiscusssomeoftheproblemswithme.Theyalsoofferedsomeadvicethattheydarednottouseinthepast.Iamsurethata
4、slongasIchangemybehavior,itwillincreasetheproductivityofmystaff.Theexperiment,whichbegantwoweeksago,hasbecomepartofmydailyroutine.CasethreeOurcompanydealsinsupermarkets.EverymonthImeetwithmytwooperationsmanagersanddifferentstoremanagers.Whenthesemeetingsareheld,Iusuallytalktoth
5、estoremanagersfor30minutes.Letthemknowwhat'sgoingon,andwhatIexpectofthem.Thisyearhasbeenaratherhardyearforsupermarkets,andourperformancehasbeeninthedoldrums.Lastweek,Ireceivedthelatestissueoftheperformancereport,althoughtheimprovementisnotverysignificant,butithasreallyimproved.
6、So,atthebeginningofthemeeting,Icongratulate10recentperformanceimprovementmanager.Iapplaudtheincreaseinoverallincomeandthecostoftheirimprovements.Theirfacesclearlytoldmethatmymethodworked.Itwasn'tlongbeforeamanagerraisedherhandtoexplainthenewpolicyshewasabouttostart.Othermanager
7、shavejoined.Thetalkshaveleftmanagersrushingtogetmorerevenueforthecomingseason.Theseconditionshaveneverhappenedinthepastwhentheyonlyannouncedbadnews.Before,everyonewasquitequiet,Iwastalking.Ifoundthatusingpositivemethods,Ididn'tevenhavetoaskquestions,theyallwantedtosolvetheprobl
8、em.Ilearnedaveryimportantlesson,everyonelikedtheirachi
