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1、餐饮英语一、服务用语（一）、预定Alwaysconfrimfacts---thenumberofpersons,thetime,thedate,specialrequirementect.Goodmorning/afternoon/evening.(Thenameoftherestaurantandyourname)MayIhelpyou?早上（下午、晚上）好，（自报餐厅名），我能为您做些什么？Howmanypersonsarethereinyourparty,sir/madam?请问共有多少人用餐
2、，先生/女士？Howmanyguestsarecoming?请问共有多少人用餐？Whattimewouldyouliketoarrive?请问你们几点钟到？MayIhaveyourname,please?请问您的姓名？Couldyouspellthatforme,please?请您拼读一下您的姓名好吗？MayItakeyourtelephonenumber,please?可以留下您的电话号码吗？Isthereanythingspecialyouwouldlikeustorepare,sir/mada
3、m?请问您有什么特殊要求需要我们做准备的，先生/女士？Iamafraidthatweonlycanguaranteethetablebefore8:00intheevening.恐怕我们餐厅只能为您留桌到晚上8：00Iamafraidweonlyservelunchuntil2:00intheafternoon.恐怕我们餐厅午餐时间到下午两点。Ifyouhaveanyfurtherrequirements,pleaseletusknow.如果您有什么要求，请通知我们。（二）问候客人Toshowthe
4、guestshwpleaseyouaretoseethem.Useguest＇snameifyouknow,topersonalizethecontact.Goodmorning/afternoon/evening.Welcomtoourrestaurant.早上（中午、晚上）好，欢迎光临。MayIhelpyou,sir/madam?我能为您做什么？Doyouhaveareservation,sir/madam?请问您有预定吗？先生/女士Pleasefollowme,sir/madam.请跟我来，先
5、生/女士Thiswayplease,sir/madam请这边走，先生/女士Pleasemindyourstep,sir/madam.请留意脚下，先生/女士（三）请客人等候Showthegueststhatyouareconcerned..Itisimportantthattheydonotfeelignored.I＇amsorry,sir/madam.Wedonothaveatablefreenow.Wouldyouliketohaveadrinkinthebar(lounge)?Weshallca
6、llyouassoonaspossible.对不起，先生/女士。我们现在没有空餐桌，请您在酒吧稍等一下，好吗？一有空桌，我们酒会立即通知您。Weareratherfullthisevening.Wouldyoucaretowaitforawhile?我们今晚客满了，您不介意稍等片刻吗？Iamsorrytokeepyouwaiting,sir/madam.对不起，先生/女士，让您久等了。Idoapologizeforthedelay。对不起耽搁了这么久。（四）对餐桌不满意Iamsorry,sir/ma
7、dam.Wouldyoucaretofollowmetoanothertable?对不起，先生/女士，请随我去另一张餐桌。Whichwouldyouprefer,herebythewindowornearthedoor?您是愿意靠窗坐呢，还是靠门坐？I＇amsorry,sir/madam..Allthetablesbythewindowareoccupied.对不起，先生/女士，所有靠窗的餐桌都满了。Isthistablefinewithyou,sir/madam?请问您对这张餐桌满意吗？先生/女士
8、？（五）、预定的餐桌被客人占了向预定的客人道歉并且通知他餐桌一般为客人留座15分钟，并在客人预定时告知Wewillhaveanothertablereadyimmediately.我们立刻会准备好另一张餐桌。Sorryfortheinconvenience.Wouldyoucareforadrinkatthebar?很抱歉给您带来了不便，请您在酒吧喝一杯好吗？Wouldyouliketosithere,sir/madam?您介意坐在这儿吗？先生/女士？Excuseme
