资源描述：
《餐厅服务员基础规范要求（basic requirements for restaurant attendants）》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、餐厅服务员基础规范要求（Basicrequirementsforrestaurantattendants）Part1:basicexpressionsPoliteexpressionsLanguageisatoolforpeopletoexchangeideas,tounderstandeachother,orasashellofthought.Throughhumanlanguage,youcanalsoseeaperson'sspiritualrealm,moralsentiments,aspiratio
2、ns,hobbiesandsoon.Therefore,elegantandelegantlanguageisanimportantpartofrestaurantservice.1.BasicrequirementsofpoliteexpressionsRestaurantattendantsworkatthefirststepintherestaurant.Theyreceiveguests,introducefoodandanswerquestionsinpolitelanguage.Itnotonly
3、helpstoimproveservicequality,butalsohelpstoenlargethecommunicativefunctionoflanguage.Therefore,thewaitermustpayattentiontopolitelanguage,sothattheattitudeiscalm,tactfulwords,softtone.Toachievethebeautyoflanguage,theattendantmustpayattentiontothefollowingasp
4、ects:(1)speakingshouldbehonorific,andthetoneshouldbesmooth.Whenspeakingtotheguests,youshoulduse"you"andotherhonorifictitles.Pleaseusetheword"please",suchas"pleasesitdown","justamoment,please."".Theguest'srequestcannotbemet.Sorryshouldbeadded.Thetoneofspeech
5、shouldbesmoothandkind,whichmakespeoplefeelenthusiastic.(2)speaktotheelegant,concise,clear,notvague,nine.Politenessispoliteness;brevityistobeconciseandclear;tospeakclearly,withouttwowords;tomakeclear,tounderstand.(3)speaktactfullyandenthusiastically,notstiff
6、orcold.Especiallyifyouexplainwords,youshouldbemoreenthusiastic.(4)payattentiontolanguageandart,andstrivetobesemanticallycompleteandgrammatical.Sometimes,thewaiteroutofkindness,butbecausethespeechmeaningisnotcomplete,notgrammatical,butwillmaketheguestmisunde
7、rstanding,suchaswaitersawguestsSteamedRicefinished,wanttogivetheguestsmorericeasked:"wouldyouliketoeat?"soastocauseresentment.Ifyoumakeafewalterations,say,"I'llbringyousomemorerice",theguestwillfeelcomfortablewhenhelistens.(5)payattentiontothemannerandexpre
8、ssionoftheguests.Goodtrainingstaff,notonlyinthebeautifullanguage,butalsoinbehaviorandexpression,suchasthegueststotherestaurant,althoughthewaitersaid"Hello!Pleasesitdown",butnotonthefacewithasmile,andca
