managing change and transition

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1、ManagingChangeandTransitionHARVARDBUSINESSESSENTIALSManagingChangeandTransition

2、HarvardBusinessSchoolPress––Boston,Massachusettsi-viiiHBE-MCTFM4th10/16/022:29PMPageivCopyright2003HarvardBusinessSchoolPublishingCorporationAllrightsreservedPrintedintheUni

3、tedStatesofAmerica07–06–05–04–03——5–4–3–2–1Requestsforpermissiontouseorreproducematerialfromthisbookshouldbedirectedtopermissions@hbsp.harvard.edu,ormailedtoPermissions,HarvardBusinessSchoolPublishing,60HarvardWay,Boston,Massachusetts02163.LibraryofCong

4、ressCataloging-in-PublicationDataManagingchangeandtransition.p.cm.—(Harvardbusinessessentialsseries)Includesbibliographicalreferencesandindex.ISBN1-57851-874-1(alk.paper)1.Organizationalchange.2.Organizationalchange—Management.I.Series.HD58.8.M254420036

5、58.1'6—dc212002011668ThepaperusedinthispublicationmeetstherequirementsoftheAmericanNationalStandardforPermanenceofPaperforPublicationsandDocumentsinLibrariesandArchivesZ39.48–1992.i-viiiHBE-MCTFM4th10/16/022:29PMPagevContentsIntroduction11TheDimens

6、ionsofChange7ExaminingtheDifferentTypesandApproachesTypesofChange8TwoDifferentApproachestoChange10SummingUp152AreYouChange-Ready?17PreparingforOrganizationalChangeRespectedandEffectiveLeaders18MotivationtoChange19ANonhierarchicalOrganization24BecomingCh

7、ange-Ready25SummingUp293SevenStepstoChange31ASystematicApproachTheSevenSteps33RolesforLeaders,Managers,andHR46MistakestoAvoid47SummingUp494Implementation51PuttingYourPlaninMotionEnlisttheSupportandInvolvementofKeyPeople53CraftanImplementationPlan54Suppo

8、rtthePlanwithConsistentBehaviorsandMessages56DevelopEnablingStructures57i-viiiHBE-MCTFM4th10/16/022:29PMPageviviContentsCelebrateMilestones58CommunicateRelentlessly60UsingConsultants62SummingUp675SocialandHumanFactors69ReactionstoChangeTheRankandFile70T

9、heResisters74TheChangeAgents77SummingUp816HelpingPeopleAdapt83StrategiestoHelpReduceStressandAnxietyReactionstoChange:ASenseofLossandAnxiety85StagesinReactiontoChange86TheConventionalAdvice88WhatIndividualsCanDoforThemselves89How