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1、提高旅客列车服务质量的对策（Measurestoimprovethequalityofpassengertrainservice）----------------------------------------------Page1----------------------------------------------Wipinformationhttp://www.cqvip.comArticleno.:1003-1421(2)[(]8)(1)(2)[(])30-02middlemapclassificationnumber:U293
2、.3documentcup:BMeasurestoimprovethequalityofpassengertrainserviceDuyongsheng,fengfankaGuangzhourailwaygroupCo.,LTD.,hunanhuaihua418.Co.,LTD.,guangzhourailwaygroupHunanhuaihua418,000)ToimprovethequalityofpassengertrainserviceAbstract:forthepresentrailwaypassengertrainservic
3、equalitygoodTheserviceisnotstandardized,thestaffqualityislow,thehardwarefacilityisonly2.1improvethequalityofpassengerservicepersonnelGuan,thetrainpunctualityrateneedstobeimprovedandsoon,andtheenhancementofpassengertransport(1)enhancedtraining.Theproblemofrailwaypassengerse
4、rviceisoneQualityofservicepersonnel;Adheretoinnovationmanagementandestablishvariousmechanisms;Itreflectstheexistingproblemsinthetrainingofpassengeremployees.inThemarketingstrategyofscience;Reasonabledispatchofcommand,improvethemodernserviceindustry,theservicepersonnelfromt
5、heimagedesign,theappearancecultivationtothebasicMeasuressuchasthepositiverateofthecar.Byincreasingthemasteryofrailwaypassengertrainserviceandbusinessnorms,itmustbescientific,strictandregulatedServicequalityandpassengersatisfaction,enhancethemarketcompetitivenessoftherailwa
6、y.Fantraining.Inordertoimprovethequalityoftraining,therailwayenterprisesmustestablishtheadvancedtechnologyKeywords:passengertrain;Qualityofservice;Thetrainingbaseofcountermeasuresandthefirst-classteachingfacilitiesareequippedwithastrongfaculty.Setupacompletetrainingcoursea
7、ndcycle,accordingtothenewserviceconceptandStandard,systematictrainingforemployees.Apartfrommakinggoodwork,weshouldknowthatwewill.Toimprovethequalityofpassengertransportservices,theministryofrailwaysincreaseditstrainingonserviceskills,etiquetteandpassengerpsychologyin2003(2
8、)thequalitystandardofrailwaypassengertransportservice)hasbeenrevised,andthetrainingofmora
