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1、刘靖主讲企业管理课程企业管理培训课程——心态篇优秀员工的职业责任与服务意识讲师：刘靖课程时长：1天（6小时）课程背景：企业职员缺少职业心态和责任感，内部服务意识差。许多员工上班时间不是积极努力的工作，而是在熬时间、磨洋工、出勤不出力。在工作中遇到问题时，许多员工不是主动想办法解决，而是发牢骚、找借口、推诿扯皮，将问题推给上司或同事，使问题错过了最佳解决时机，增加企业的成本。员工与企业离心离德，严重影响着个人工作效率提升和团队业绩增长，从而制约着企业发展。课程收益：本课程旨在端正企业职员的职业心态
2、，激发员工的责任感和内部服务意识。课程采用互动、引导、案例分析、演练、说理和职业道德教育等形式，引导员工敬业爱岗，树立责任感和内部服务意识。课程大纲（精减版）第一讲：优秀员工应有的职业心态1．负责任的心态（1）工作就是责任（2）以结果为导向2．不抱怨的心态（1）抱怨是职场的天敌（2）抱怨是失败的先兆（3）抱怨会让人生暗淡无光superiortorecruitfull-timepeacevolunteers,andtheCountyBureauofPingAnzhiMayTownshipPeace
3、volunteersintegrationanddevelopment,jointlycarryoutthevolunteerserviceactivities.ActivitiesandpicturestotimelysubmitcommandcenterandthePropagandaDepartment,convenientforinternalandexternalpublicityandcommunication.ThePropagandaDepartmentofthecountybu
4、reautodovolunteerworkinstructionschedulingandcoordination,andsummarizeandpopularizeadvancedexperience,tofacilitatethemtolearnfromeachother,andtimelyorganizationofeducationandtraining,publicityandevaluationandaward.Atthesametime,onamonthlybasisvolunte
5、erssafeconstructionandactivitieswereinformedonline,organizationconstructionincludedintheglobalperformanceappraisal,paycloseattentiontoimprovingthemanagementsystem,establishassessmentincentives,theworkofaseriousandresponsible,outstandingachievementsPe
6、rsonneltogiverecognition,andgivesomespiritualandmaterialincentives,fullymobilizetheenthusiasmofthemajorityofthevolunteers,attachimportancetocreatepeacevolunteerwork,respectthepeacevolunteers,praisesecurityvolunteersbehavioroftheatmosphereandsparenoef
7、forttopromotethesmoothdevelopmentoftheconstructionofsafetyvolunteers.Fourth,insistondifferentiatedprinciple.Peacevolunteersjusttheauxiliarypowerofpublicsecurityorgans,intheworkofthedeploymentandassignedthetasklearning,traininganddailycontact,toabideb
8、ytheprincipleofconfidentiality,andregulatetheirbehavior,notthevolunteersdothingsneverletvolunteerstodo,resolutelyput11刘靖主讲企业管理课程3．不怕吃亏的心态（1）怕吃小亏的员工难成长（2）优秀员工不怕“傻”（3）在工作中，“傻”是一种责任和职业道德4．认真、负责的心态（1）认真+负责，能把工作做得更好（2）把公司的事当作自己的事去做5．精益求精的心态（1）工作效果还能更好一点吗（
