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1、目录董事长致词……………………………………………………………8序言………………………………………………………………9公司简介………………………………………………………10一、芒果KTV简介二、公司组织架结构图三、门店组织架结构图员工素质………………………………………………………13一、从业人员的基本素质及要求二、公司纪律三、基本服务知识四、集体意识五、业务素质六、如何做一名合格的员工七、学会与同事相处的28原则八、言行规范如何成为优秀的干部……………………………………30一、干部的工作要求二、干部应有的能力三、干部应有的心态四、干部的角色扮演五、干部的角色误区六、干部
2、必备能力之沟通力第一章培训制度………………………………………………40一、学员学习原则二、师资力量及分工三、培训时间四、学员考勤制度五、培训纪律六、培训教室卫生制度theirownconditionstodevelopthecorrectroad,themaximumtoavoidinvestmentrisk,gainprofit.(three)vigorouslypromotethebrand.Toestablishbrandawareness,awarenessoftheuseofbrand,brandvalue,brandacquisitionperforman
3、ce,enhancethecompetitivestrength.Concentratedmanpower,carefulplanning,packagingandpublicityofanumberofunique,marketinfluenceandcoverageofthebrand,theimplementationofkeybreakthroughs,toenhancethecompetitivestrength,walkingbusinessroadthecompetitionofalienationandcharacteristics,thepursui
4、tofstabilityanddevelopmentofthemarket.(four)topromotetheintegrationofresources.Tofurtherbroadentheirhorizons,effectiveintegrationofresourceswithinthegroup,thecityresources,otherindustriesandregionalresources,mutualtrust,mutualbenefit,seekingwin-winprinciple,intheframeworkofnationalpolic
5、iesandregulations,strictinspectionandargumentation,legalconsultation,examinationandapprovalprocedures,strictregulationofeconomicactivities,attractinjectionthesocialinvestmenttotheindustrygroup,toachieveleveragingthedevelopment,ensurethatthevalueofstate-ownedassets.(five)tostrengthenthec
6、onstructionmanagementpersonnel.Strengthenthemanagementofeducationandtrainingofcadresandworkersoftheexistingbusiness,firmlyestablishtheconceptofthemarket,enhancethesenseofcrisistoadapttomarketcompetition,thesenseofurgency,improvetheabilitytorespondtomarketcompetition,improvemanagementand
7、operationofthemarket.Atthesametime,accordingtotheneedofindustrialdevelopment,vigorouslytheintroductionofhigh-qualitymanagementmanagementpersonnel,andstrivetobuildahigh-qualityprofessionalmanagementteam,hardwork,andpromotetheentireworkforceknowledgestructure,agestructure,structu
