sla-软件开发项目-服务水平管理制度模板

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1、SLA-软件开发项目-服务水平管理制度模板ITservicelevelmanagementsystem(trial)Section1generalprovisionsInordertostrengthenthemanagementofITservicelevel,standardizetheinternalservicebehavior,improvetheservicequality,improvethecompanyinformationtechnologyservicesystem,andmakethesystemspecial.ThissystemreferstoITservic

2、es,informationservicesforcriticalsystemshavedepartmentsupport,includingkeysystemdailyoperation,securityandaccesscontrolmanagement,etc.ThissystemappliestotheheadquartersofaluminumcorporationofChinaandthevariousmolecularcompanies(includingzhengzhouResearchinstitute)(hereinafterreferredtoas"company"

3、).Article1withaArticle2:Article3theInthesecondquarterITservicelevelagreementisdeveloped,monitoredandupdatedArticle4.Article5.Article6.Article7.Article8.Theinformationdepartmentofthecompanyhasdesignatedadepartmentforthe"ITservicelevelagreement"withkeysystems.(annexii)discussionandformulation.Thede

4、tailedprocessisintheITservicelevelagreementThemonitoringprocess(annex1).The"ITservicelevelagreement"mustbesignedbytheheadoftheinformationdepartmentandtheheadofthekeysystem.CompanyinformationaccordingtotheformulationoftheITservicelevelagreements(slas)tomonitorITservicelevelsituation,everysixmonths

5、intheITservicelevelagreements(slas)toexaminethekeyperformanceindicators,andfillouttheITservicelevelassessmentreport(attachment3).The"ITservicelevelassessmentreport"mustbereviewedandsignedbytheheadoftheinformationdepartmentandthekeysystem.CompanyinformationtoevaluatetheITservicelevelagreements(sla

6、s)eachyear,accordingtotherelatedchangeofkeysystemandevaluatetheresultsoftheITservicelevelagreementcontentupdated.oneInthethirdquarterContentoftheITservicelevelagreementArticle9.Article10.IntheITservicelevelagreement,thecorrespondingkeyindicatorsandprotocolsshouldbeclearlydefinedEffectivedate.Keyi

7、ndicatorsshouldincludebutnotlimitedtothefollowing:Theavailabilityofthesystem(1)(2)TheITservicelevelagreementmustbedefinedaccordingtotheimportancelevelofthecriticalsystemDifferentlevelsofavailabilityindicators;Theavaila