资源描述：
《一汽轿车销售服务中心管理手册(服务备品部分)》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、服务备品部分目录服务理念、服务目标及服务模式阐述3服务理念：3服务目标：3服务模式：3一汽轿车销售服务中心人力资源管理4一、人员任职管理规定4二、人员任职资格审批程序4一汽轿车销售服务中心形象标准与环境设施管理8一、形象标识与服务中心外部设施管理8二、胸卡、桌牌和名片9三、服务中心内部设施9四、服务接待区12一汽轿车销售服务中心服务公告与信息管理16一、服务公告16二、服务信息管理16三、业务公章使用规定18一汽轿车销售服务中心服务核心流程19一、5个核心服务流程19二、顾客服务档案工作标准20三、客户预约工作标准22四、客户接待工作标准31五、作业管
2、理工作标准47六、车辆交接工作标准51七、、跟踪服务工作标准55一汽轿车销售服务中心培训管理59一、目的59二、培训管理要求59三、培训方案63四、培训流程69五、技术支持71一汽轿车销售服务中心服务营销策略73一、服务营销活动管理规定73二、24小时救援服务74三、服务代用车服务80integratedenergy,chemicalsandtextileYibincity,arethethreecorepillarsoftheindustry.In2014,thewuliangyebrandvalueto73.58billionyuan,thecit
3、y'sliquorindustrysliptostabilise.Promotingdeepdevelopmentofintegratedenergy,advancedequipmentmanufacturingindustry,changningdistrict,shalegasproductioncapacityreached277millioncubicmetres,builtthecountry'sfirstindependenthigh-yieldwellsandpipelinesinthefirstsection,theleadinfact
4、oryproductionandsupplytothepopulation.2.1-3GDPgrowthfigure2.1-4Yibin,Yibincity,Yibincity,fiscalrevenuegrowth2.1.4topographyterrainoverallisSouthwest,North-EasternState.Lowmountainsandhillsinthecitylandscapeasthemainridge-and-Valley,pingbasmallfragmentednaturepicturefor"waterandt
5、hesecondlandofthesevenhills".236metersto2000metersabovesealevelinthecity,lowmountain,46.6%hills45.3%,pingbaonly8.1%.2.1.5developmentofYibinlandscapesanddistinctivefeatureinthecenterofthecity,withlimitations,andspatialstructureoftypicalzonalgroup,2012-citiesinbuildingwithanareaof
6、about76.2km2.Fromcity-buildingsituation,"oldtown-theSouthBank"Centerconstructionislaggingbehind,disintegrationoftheoldcityisslow,optimizationandupgrading,qualitypublicserviceresourcesarestillheavilyconcentratedintheoldtowntogether.SouthbankCentrehasnotbeenformed,functionsofthese
7、rviceareaspaceismissing.Meanwhile,peripheralgroupcentresservicewasweakandinadequateaccountingforcitydevelopment,"suspicious"patterncouldnotbeformed.Asregardstransport,withtheoutwardexpansionofcities,citieshavebeenexpanding,centripetalcitytrafficorganizationhasnotchanged,integrat
8、edenergy,chemicalsandtextileYibincity,arethethr
