毕博管理咨询工具customer survey template-chinese

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1、客户调查CUSTOMERSURVEY客户调查CUSTOMERSURVEY产品与服务PRODUCTSANDSERVICES本部分主要针对企业的产品与服务。它旨在了解你对该企业为客户提供产品与服务方面的表现的看法。Thissectionfocusesonthebusinessesproductsandservices.Itexploresyourperceptionofhowwellthebusinessdeliversproductsandservicestoitscustomers.1-Never从不2-偶尔Occ

2、asionally3-常常Often4–经常VeryOften5-总是Always6–不适用NotApplicable12345N/A1.定期向该企业购买产品与服务Productsandservicesarepurchasedfromthisbusinessonaregularbasis2.你了解企业所有的产品与服务（参见随附的产品与服务目录清单）Youaremadeawareofalloftheproductsandservicesthatthebusinesshastooffer(Pleaserefertoth

3、eattachedlistofproductsandservices)3.你所得到的服务是高水平的Thelevelofserviceyoureceiveisalwaysofahighstandard4.产品与服务的质量总是处于高水平Thequalityofproductsandservicesarealwaysofahighstandard5.产品与服务总是能够及时地送到Productsandservicesarealwaysdeliveredinapromptandtimelymanner6.你有从其竞争对手那里

4、购买类似的产品/服务Youusecompetitorswhoofferthesimilarproducts/services7.竞争对手产品/服务的质量要比该企业低Competitorsgenerallyofferproductsandservicesthatareofaqualitylowerthanthoseofferedbythisbusiness8.该企业提供的产品与服务物有所值Thebusinessoffersproductsandservicesthatarevalueformoney9.该企业员工总是

5、主动为你提供有关产品与服务的专业化建议Theteammembersproactivelyofferknowledgeableadviceaboutproductsandservices10.产品与服务总是展现其专业性的一面Productsandservicesarepresentedinaprofessionalmanneratalltimes11.企业总是有效的处理产品与服务问题Productandserviceproblemsaredealtwithefficientlyandeffectively12.你认为

6、该企业的产品与服务在同行业中处于领先地位Youconsiderthebusinesstobeoneoftheleadingproductorserviceprovidersinthemarket?在下面的空格内，请写出你对该企业如何提高产品与服务（质量、服务、送货）的三个建议Inthespacebelowpleasewriteyour3recommendationsforhowthebusinesscanimproveitsProducts/Services(quality,service,deliveryetc)

7、1.2.3.IFC-CPDFe4912fa67a21edc00cc6b4564cae245a.docPage7of7客户调查CUSTOMERSURVEY客户服务CUSTOMERSERVICEThissectionexamineshowwellthebusinessisperceivedtodelivercustomerservice.Pleaseansweraccordingtoyourperceptionofhowthebusinessperformsintheareaofcustomerservice.1-Ne

8、ver从不2-偶尔Occasionally3-常常Often4–经常VeryOften5-总是Always6–不适用NotApplicable12345N/A1.客户是企业的上帝Customersarethebusinessesnumberonepriority2.该企业会与你联系，了解其是否满足了你的要求Thebusinesscontactsyoutode