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1、1.IntroductionTQM,alsoknownasTotalQualityControl(TQC),isamanagementtoolforimprovingtotalperformance.TQCmeansorganizedKaizenactivitiesinvolvingeveryoneinacompany–managersandworkers–inatotallysystemicandintegratedefforttowardimprovingperformanceateveryle
2、vel.Itistoleadtoincreasedcustomersatisfactionthroughsatisfyingsuchcorporatecross-functionalgoalsasquality,cost,scheduling,manpowerdevelopment,andnewproductdevelopment.InJapan,TQCactivitiesarenotlimitedtoqualitycontrolonly.ElaboratesystemofKaizenstrateg
3、ieshasbeendevelopedasmanagementtoolswithintheTQCapproach.TQCinKaizenisamovementaimedatimprovementofmanagerialperformanceatalllevels. AccordingtotheJapanIndustrialStandards,"implementingqualitycontroleffectivelynecessitatesthecooperationofallpeopleinthe
4、company,includingtopmanagement,managers,supervisors,andworkersinallareasofcorporateactivitiessuchasmarketresearchanddevelopment,productplanning,design,preparationforproduction,purchasing,vendormanagement,manufacturing,inspection,salesandafter-saleservi
5、ces,aswellasfinancialcontrol,personneladministration,andtraining&education.Qualitycontrolcarriedoutinthismanneriscalledcompany-widequalitycontrolortotalqualitycontrol(TQC)."ThisreportwillreviewtheplethoraofliteratureandresearchonTQM,whilstapplyingittoa
6、noperationalsettingwithinthecontextofamanufacturingcompany.Afterlookingattheoperationalprocessescurrentlyinplacewithintheorganisation,theapplicableconceptscoveredintheliteraturereviewwillbeappliedtothecompany.2.Context:JiaYuanMachineryManufacturingComp
7、any2.1MainProducts,ServicesandCustomersJiaYuanMachineryManufacturingCompanywasestablishedinJanuary2003,whichisaprofessionalmanufacturerforautosuspensionandsteeringparts.Thecompanyspiritof"Buildingfirstclassbrand,assemblingworldfamousautomotive"business
8、purposes,continuousimprovementofproductquality,enhancingproductsclasses.Therearecuttingmaterialmachines,electricforgingmachines,mediumfrequencyfurnaces,automatictransmissionlines,315Tfrictionpresses,shotblastingmachines,CNCmachineries,h
