facilitate team activities – content guide促进团队的活动–内容指南

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1、TosavethisContentguidetoyourcomputer–pulldowntheFilemenuandchooseSaveAs…andgiveitafilenameofyourchoiceFacilitateteamactivities:ContentguideContentsFacilitateteamactivities:Contentguide1Overview2Keyterms2Facilitateteamactivities4Encouragingparticipation4F

2、acilitatingsuccessfulmeetings5Facilitationtechniques5Interactingwithothers6Meetingclientexpectations7Product8Process8Interpersonalrelations9Monitorandreviewperformance10Stepstomonitoring10Reviewingworkperformance12Resolvingproblems13Moreresources14Sample

3、answersto‘Myworkplace’questions15UpFront!Toolbox:Facilitateteamactivities—ContentguidePage15of15©CommonwealthofAustralia2012

4、LicensedunderCreativeCommonsAttribution-ShareAlike3.0AustraliaLicenseTosavethisContentguidetoyourcomputer–pulldowntheFilemenuandc

5、hooseSaveAs…andgiveitafilenameofyourchoiceOverviewHowcanyougetpeoplereallyparticipatinginyourteam?Howcanyougetthemtotakeresponsibility—andfeelsomeownershipfor—theactivitiesofyourteam?ThisContentguidecontainsinformationandshortactivitiestohelpyou:·develop

6、efficientandeffectiveteams·encourageyourteammemberstoparticipateinteamactivities·encourageyourteammemberstoparticipateincommunicationprocessessothatyourteamcansolveproblemsandmeetcustomerexpectations.KeytermsAgendaListsthedesiredoutcomesandtopicsfordiscu

7、ssioninameeting.CodeofconductManyorganisationshaveasetofclearguidelines,calledacodeofconduct,forhowpeoplewhoarepartoftheorganisationmustbehave..Asateamleaderyoumustknowtheseguidelinesandpractisethem.Youmustalsoencourageyourteammemberstopractisethem.Insom

8、eorganisationsthecodeofconductisnotwrittendown,butisreflectedintheexamplesetbymanagersandteamleaders.ExternalcustomerApersonorgroupoutsideofyourorganisationthatusesyourproductsorservices.FacilitatorApersonwhomanagesthegroupdynamicsinteamsothattheycanmeet

9、thespecifiedoutcomes.FishbonediagramAdiagramwhereeachlineor'fishbone'representsanareathatmayhavecausedaproblem.Theareascouldbelistedunderheadings,eghumanfactors,procedures,hardware,management,environment.InternalcustomerAp