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1、如何管理团队（Howtomanageateam）Howtomanagetheteam.Txt,intheworld,inadditiontome,whoisnotqualifiedtoaccompanyyou.Listen,I'llletyoulikeme.Inadditiontosaidofacouple,wehavenootheroptions.Whattimedoyouwanttomarryme,Imarryyou.Productqualityimprovementiseasiertoassessinamanufacturingenvironmentwheretheoverallq
2、ualitymanagementconcept(TQM)prevails.Hardworkcostssuchasreworkrate,rejectrate,defectrateperonethousandproductunits,productiontimeoutandsooncanbecalculated.However,thequalityconcepthasnotyetbeenrootedinanonmodellingenvironment,becauseinthiscasetheinput,process,andoutputequationsareintangibleanddif
3、ficulttoassess.Vicepresidentofhumanresourcesasaconsumercompanysaid:"attentiontothequalityofthebackofficeortheadministrativedepartmentsofthesamealthoughcanbringhugereturns,butnotnecessarilyouthowmuchenergyreturn.Howtoquantifytheimprovementofstaffefficiency,teamspirit,andcarefulconsiderationwhenmak
4、ingdecisions?However,improvementsintheseareaswillleadtofurtherimprovementsthatwillleadtoavirtuouscycle."Thequalityrequirementsofthecompany'swhite-collarteammustbeasstrictasthequalityoftheirproductsinthemanufacturingenvironment.Indeed,youmaynotbeabletodeterminethevalueofagooddecisionbyquantitative
5、analysis,butthequalityequationstillholds.Qualityproductsareequaltoqualityrawmaterials(inthewhitecollarteam,whichreferstotheintelligenceandskillsoftheemployees)plusthequalityoftheprocess(theinteractionbetweenemployees).Yousee,theteamhasbecomeaneworganizationalelementofthecompany,andtheyareatthehea
6、rtofpowerandresponsibility.Therefore,asanentity,teamsatanylevelofthecompanymustcreateexcellentperformanceanddeliverqualityworkconsistently.SaraLeegroup'ssockscompanyCEOandPresidentbotha(GabrielBottazzi)Qisaid:"inthefactorytoimplementthequalitymanagementmovementistoreducethenumberofvariables,allth
7、eproductsproducedareinaccordancewiththespecificationsofhope.Now,weneedwhite-collarworkerstomaintainsuchastablequalityofwork,andhopethattheycanconsistentlymakeinformeddecisions,efficientoperationsandcreativeunlimited."F
