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ID:9381695
大小:95.00 KB
页数:15页
时间:2018-04-29
《facilitate team activities – content guide促进团队的活动–内容指南》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、TosavethisContentguidetoyourcomputer–pulldowntheFilemenuandchooseSaveAs…andgiveitafilenameofyourchoiceFacilitateteamactivities:ContentguideContentsFacilitateteamactivities:Contentguide1Overview2Keyterms2Facilitateteamactivities4Encouragingparticipation4Facilit
2、atingsuccessfulmeetings5Facilitationtechniques5Interactingwithothers6Meetingclientexpectations7Product8Process8Interpersonalrelations9Monitorandreviewperformance10Stepstomonitoring10Reviewingworkperformance12Resolvingproblems13Moreresources14Sampleanswersto‘My
3、workplace’questions15UpFront!Toolbox:Facilitateteamactivities—ContentguidePage15of15©CommonwealthofAustralia2012
4、LicensedunderCreativeCommonsAttribution-ShareAlike3.0AustraliaLicenseTosavethisContentguidetoyourcomputer–pulldowntheFilemenuandchooseSaveAs…andgiv
5、eitafilenameofyourchoiceOverviewHowcanyougetpeoplereallyparticipatinginyourteam?Howcanyougetthemtotakeresponsibility—andfeelsomeownershipfor—theactivitiesofyourteam?ThisContentguidecontainsinformationandshortactivitiestohelpyou:·developefficientandeffectivetea
6、ms·encourageyourteammemberstoparticipateinteamactivities·encourageyourteammemberstoparticipateincommunicationprocessessothatyourteamcansolveproblemsandmeetcustomerexpectations.KeytermsAgendaListsthedesiredoutcomesandtopicsfordiscussioninameeting.CodeofconductM
7、anyorganisationshaveasetofclearguidelines,calledacodeofconduct,forhowpeoplewhoarepartoftheorganisationmustbehave..Asateamleaderyoumustknowtheseguidelinesandpractisethem.Youmustalsoencourageyourteammemberstopractisethem.Insomeorganisationsthecodeofconductisnotw
8、rittendown,butisreflectedintheexamplesetbymanagersandteamleaders.ExternalcustomerApersonorgroupoutsideofyourorganisationthatusesyourproductsorservices.FacilitatorApersonwhomanagesthegroupdynamicsinteamsothattheycanmeetthespecifiedoutcomes.FishbonediagramAdiagr
9、amwhereeachlineor'fishbone'representsanareathatmayhavecausedaproblem.Theareascouldbelistedunderheadings,eghumanfactors,procedures,hardware,management,environment.InternalcustomerAp
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