the gentleman's three

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1、HBR.ORGJuly–AuGust2011reprintr1107rTheGentleman’sHBRCasestudy“Three”Noonegetsalowscoreonthiscompany’sperformancereviews.Isthereabettersystemforevaluatingemployees?byBrianJ.HallandAndrewWasynczukshouldekdahlorderanotherroundofreviewsormakedowiththedatahehas?ExpertcommentarybyJohnBerisfordandStephe

2、nP.KaufmanexPeRIeNCeFOrArtIClErEPrIntSCAll800-988-0886Or617-783-7500,OrVISItHBR.oRgBrianJ.HallistheAlbertH.GordonProfessorofCaseStudyBusinessAdministrationandandrewWasynczukisaseniorlectureratHarvardBusinessSchool.noonegetsalowscoreonthiscompany’sperformancereviews.isthereabettersystemforevaluati

3、ngemployees?byBrianJ.HallandAndrewWasynczuktheexpertstheGentleman’s“three”JohnBerisfordistheexecutivevicepresidentofhumanresourcesfortheMcGraw-HillCompaniesandaformerseniorVPofHratPepsiBeverages.etweentheinnerandouterdoorsof“Itisaboutthenumbers,”shesaid.“ICircaleCorporation’sheadquartersknowinyou

4、rdepartmentyouliketotakeBbuilding,humanresourcesVPNilsyourtimetogeteverythingjustright.”ItEkdahlcrossedpathswithCFOAnitaFierstwasanunwarranteddigatbothEkdahlashewasleavingforlunch.“Weneedtoandhispredecessor,MichaelMilanese,makethosecutswetalkedabout,”FierstwhohappenedtobewaitingforEkdahlatsaidbri

5、skly.Sheclearlywasn’tupforchittheirusuallunchspotintown.“ButwithchataboutherrecenttriptoAsia.“Iwasallthisduplication,youdon’thavethelookingatourorgchartontheplanelastluxuryofidentifyingtheperfectindividnight,”shecontinued.“Afterthosetwoualforeveryposition.”stephenP.Kaufmanisanewacquisitions,thedu

6、plicationacrossAfewmoreemployeespassedby.seniorlectureratHarvardBusinessSchoolandadepartmentsisuntenable.Weneedtostart“Anyway,”shesaid.“Morelater.”retiredchairmanandCEOachievingsynergiesrightaway.”Within10minutes,EkdahlwasofArrowElectronics.Shepausedwhileagroupofemployeesrecountingtheexchangeover

7、soupandpassed,noddinghellostobothexecutives.salad.Thenshesaid,“IknowHalfeelsstrongly“Don’tlethergettoyou,”Milaneseaboutit.”said.HisresentmenttowardFierstwasItalwaysirkedEkdahlwhenshespokeobviouslyabatingsixmonthsafterC