HND_人力与组织管理(MPO)_报告_不附目录(本人已过).docx

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1、1.0IntroductionThisreportiswrittenaboutDavidandNeil'sBarbourBrownEngineeringLtdandJohn'sColbertCivilEngineeringContracto.rDsavidandNeilisthetopmanagerofBarbourBrownEngineeringLtd.Therehasanewjointpartnershipinthiscompany,andinitiallythefirmconcentrateds

2、olelyoncivilengineeringprojectssuchasroadandsewer.In1990thenewfirmofBarbourBrownEngineeringLtdopened.andoverthenext14yearsthefirmgrewsteadily,mainlyconcentratingonthecorecivilengineeringbusiness.NeilandDavidbelievedintheprinciplesofinwardinvestment,Soth

3、eyhadalwayssupportedotherlocalbusinesses.NeilBrownandJohnColbertareschoolmateandhadremainedclosefriends.dependontheserviceofJo'hsnfirmhadbeenamajorbenefitingainingcontracts.Companycanensuretomakehighqualityservice.TherearesomeproblemsthatBarbourBrownEng

4、ineeringLtdhavetofacednow.First,Davidasthecentermanager,hepraisestuffiftheyhavefinishtheworkperfectlyontime,butheneverlistentostaff'sadvice.Second,Davidusethetimesheetinwrongwayalsomakethestafffelldissatisfied.Third,therearesomeconflictsbetweenNeil'scus

5、tomerfirstprincipleandtherulemadebyDavidtorequirestaffmustgetdelegationbeforetheydofieldvisit.Thetwofirmshavecollaboratedtogetherinthepast.Asthematteroffact,ithadbecomeanunwrittenpolicythattheyrecommendthefirm,JohnColbertCivilEngineeringContractors,when

6、everpossible,toundertakethedevelopmentwork.SoDavidandNeilhadameetingandthemainareafordiscussionwasthebusiness'sneedtore-structureandwanttohaveamergewithJohn'scTohmispaisntyh.ebesttimetore-structure.2.0Mainbody2.1TheCurrentSituationabouttheBarbourBrownEn

7、gineeringLtdOrganizationmeansagroupofpeopleworkingtogetherinasystematicwaytocontrolledformandsolveproblems.BarbourBrownEngineeringLtdhavemanygoals,Customergoalisfocusingoncustomersneedsandprovideahighqualityofservice.Productgoalisprovidingthebestdesigns

8、throughwelltrainedstaff.Operationalgoalisusinglocalcontractorsfordevelopment.Thecompany'ssecondarygoalistoknowwhatworkisbeingcarriedoutandwhereaboutsofstaffatanygiventime.Themechanisticsystemismorerigidinstructureandwasconsidered