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《QCPC质量诊断过程分析.ppt》由会员上传分享，免费在线阅读，更多相关内容在PPT专区-天天文库。
1、QualityClinicProcessCharts,RelentlessRootCauseAnalysis,andMistakeProofingMarketing&SalesOverviewWelcometo TheUTCProblem SolvingProcessACHIEVINGCOMPETITIVEEXCELLENCEFORBUSINESSPROCESSESACECoordinator:RomanSobieriMODULE#3OF5Objectives(目标)Asaresultofattendingthismodule,youwillbeableto:在本课程结束后,你将能
2、够:UnderstandthebasicsoftheUTCProblemSolvingProcess了解UTC解决问题的基本步骤.DescribehowQCPC,RRCA,&MPwork描述QCPC,RRCA,MP是如何运作的.Participatein,encourage,support,andpromotetheimplementationofQCPC,RRCA,&MP参与,鼓励,支持和推进QCPC,RRCA,MP的实施BeginimplementationtoreachQualifyinglevel开始推行达到合格级水平.Copyright©1999byUnitedTechn
3、ologiesCorporationQualityClinicProcessCharts质量诊断过程图Step1:IdentifyingtheQualityProblems第一步:识别质量问题ARoadMaptoQualityProductsandProcessesQCPC“TheTool”QCPCisasimpletoolusedtocontinuouslyanalyzeaprocessforqualityimprovementopportunitiesandprocessinefficiencies,or“turnbacks”QCPC是一个简单的工具，用来不断分析有质量改进机会
4、、无效率或者是“误工”的过程W/ET/BRATIO10203040PCS.PRODUCEDPCS.PRODUCEDPCS.PRODUCEDPCS.PRODUCEDT/BRATIOT/BRATIOT/BRATIOT/BRATIOPCS.PRODUCEDPCS.PRODUCEDPCS.PRODUCEDPCS.PRODUCEDT/BRATIOT/BRATIOT/BRATIOT/BRATIOPCS.PRODUCEDPCS.PRODUCEDPCS.PRODUCEDPCS.PRODUCEDT/BRATIOT/BRATIOT/BRATIOT/BRATIOT/BSCRAPT/DT/BSCRAPT/
5、DT/BSCRAPT/DT/BSCRAPT/DPCS.PRODUCEDPCS.PRODUCEDPCS.PRODUCEDPCS.PRODUCEDT/BRATIOT/BRATIOT/BRATIOT/BRATIOT/BSCRAPT/DT/BSCRAPT/DT/BSCRAPT/DT/BSCRAPT/DT/BSCRAPT/DT/BSCRAPT/DT/BSCRAPT/DT/BSCRAPT/DT/BSCRAPT/DT/BSCRAPT/DT/BSCRAPT/DT/BSCRAPT/DPCS.PRODUCEDPCS.PRODUCEDPCS.PRODUCEDPCS.PRODUCEDT/BRATIOT/B
6、RATIOT/BRATIOT/BRATIOT/BSCRAPT/DT/BSCRAPT/DT/BSCRAPT/DT/BSCRAPT/DTurnbacks(T/B)误工Aturnbackisanysituationthathinderstheflowofwork.Turnbacksincludeanyinefficiencyintheprocess.Someexamplesare:误工是阻碍工作流程的任何情形.包括任何过程中的无效.例如:Rework-返工Machinestoppages-机器中断Toolproblems-工具问题Incorrectpaperwork-文书工作不正确Cha
7、ngesinaplan-计划变动Bottlenecks(delays)-瓶颈(延迟)Miscalculationsonexpensereports-费用报告误算Incompletepaperwork-不完善的文书工作Drillbreakage-钻孔机故障Lotinterruptions很多中断Prioritychanges-优先权改变Locationproblems-场所问题Rerun-重新运行Step1-InitiatetheQCPCProcess列出QCPC工序（
