资源描述：
《it项目管理第8章8.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、Chapter8:ProjectQualityManagementInformationTechnologyProjectManagement,FifthEditionLearningObjectivesUnderstandtheimportanceofprojectqualitymanagementforinformationtechnologyproductsandservicesDefineprojectqualitymanagementandunderstandhowqualityrelatestovariousaspectsofinfor
2、mationtechnologyprojectsDescribequalityplanninganditsrelationshiptoprojectscopemanagementDiscusstheimportanceofqualityassuranceExplainthemainoutputsofthequalitycontrolprocess2InformationTechnologyProjectManagement,FifthEdition,Copyright2007LearningObjectives(continued)Understa
3、ndthetoolsandtechniquesforqualitycontrol,suchasParetoanalysis,statisticalsampling,SixSigma,qualitycontrolcharts,andtestingSummarizethecontributionsofnoteworthyqualityexpertstomodernqualitymanagementDescribehowleadership,thecostofquality,organizationalinfluences,expectations,cu
4、lturaldifferences,andmaturitymodelsrelatetoimprovingqualityininformationtechnologyprojectsDiscusshowsoftwarecanassistinprojectqualitymanagement3InformationTechnologyProjectManagement,FifthEdition,Copyright2007TheImportanceofProjectQualityManagementManypeoplejokeaboutthepoorqua
5、lityofITproducts(seecarsandcomputersjokeonpp.304-305)PeopleseemtoacceptsystemsbeingdownoccasionallyorneedingtoreboottheirPCsButqualityisveryimportantinmanyITprojects4InformationTechnologyProjectManagement,FifthEdition,Copyright2007WhatWentWrong?In1986,twohospitalpatientsdiedaf
6、terreceivingfataldosesofradiationfromaTherac25machineafterasoftwareproblemcausedthemachinetoignorecalibrationdataBritain’sCoastGuardwasunabletouseitscomputersforseveralhoursinMay2004afterbeinghitbytheSasservirus,whichknockedouttheelectronicmappingsystems,e-mail,andothercompute
7、rfunctions,forcingworkerstoreverttopen,paper,andradiosMorethan100incidentsoflostorstolenfinancialinformationwerereportedoverthepastyear,includingpersonalinformationof1.2federalemployees,200,000onlinetradingcustomers,and33,000AirForceofficers5InformationTechnologyProjectManagem
8、ent,FifthEdition,Copyright2007WhatIsProjectQuality?TheInterna
