英语介绍公司各个部门职责.doc

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1、Dutiesofdifferentdepartments1．Secretaryn1.Make/Answertelephonecallsn2.Takenotes,minutesandmessagesn3.Dealwithfilesandcorrespondencen4.Writememosandreportsn5.Workatcomputerforwordprocessingn6.Receiveguestsandvisitorsn7.Arrangemeetingsn8.Makeappointments2.Pers

2、onnel/humanresourcesdepartmentn1.Recruitnewstaffn2.Interviewapplicantsn3.Promotestaffn4.Trainstaffn5.Firestaffn6.Dealwithrelationshipsbetweenmanagementandworkforce.3.Customerservicedepartmentn1.Dealwithcustomers’callsandsolveproblemsn2.Acceptrepairsanddealwi

3、thcustomers’complaintsn3.Communicatetimelywithcustomersn4.Offeracomprehensiveandconvenientafter-careservicen5.Offerafullprofessionalafter-salesservicen6.Undertakeinstallationandtestingtasksfromthecompanyn7.Offertrainingtousers’technicalstaff4．ManagernBerespo

4、nsibleforthemainactivitiesofthecompanysuchasmanufacturingandsalesnMakedecisionsnMakeplansnHandledifficultsituationsatworknDealwithproblemsandcomplaintsnSigncontractsnMonitorexpensesclaims5．AssistantgeneralmanagernAssistthegeneralmanagerwithroutineworknBeresp

5、onsibleforeverythingwhenthegeneralmanagerisaway6．SalesdepartmentnLaunchmarketingpromotionsnIntroduceproductsnDemonstrateproductsnPersuadecustomerstobuynLaunchcampaignsnAdvertiseproductsnBargainaboutpricenOfferdiscount7．PublicrelationsdepartmentnTalktothepres

6、sandthepublicnCommunicateinformationfromthecompanynGiveawaypublicityproductsnEntertainbusinessclientsnAlter/create/develop/establish/improvecorporateimage8．Accountdepartment客户部nSearchpotentialclientsnAnalyzeandunderstandmarketnAnalyzecustomerbehaviornPersona

7、lizeofferingsnAnticipatecustomerwantsnKeepclientsandthecompanyingoodrelationship9．LogisticdepartmentnTaking/receivingandmanagingsalesordersnFollowingthesituationofthegoodsarrivingnTransferingthenoticepaperofdisqualifiedgoodsnControllingtheinvoiceofpurchasedg

8、oodsnManaginginventoriesnDelivering/dispatchinggoods10．PurchasingdepartmentnSelectsuppliersnPreparepurchaseordersnManagecustomerrelationshipanddealwithsuppliers