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时间:2019-11-23
《前台经理职务英语面试问题与指导》由会员上传分享,免费在线阅读,更多相关内容在工程资料-天天文库。
1、前台经理职务英语面试问题与指导前台经理职务英语面试问题与指导2016-09-15浏览:分享人:高思美手机版KeySentences(重点句子)areyouleavingyourpresentjob?你为何要离开现职呢?rmdesiroustoleavemypresentemploymentsothatIcanimprovemypositionandhavemoreresponsibilities.我希望离开现职就是为了提高我的职位和获得更多的责任。"dlikeyoutotellmesomeofwhatyou'vebeendo
2、ingrecently.我想请你告诉我你最近一直在做什么?dayIgotoworkontimetoguaranteetheproperoperationofthefrontdesk.我每天按时上班,以保证前台工作的顺利进行。acceptbooking,tellaboutroomrates,findouthowthebillwillbepaidandhelpthegueststocheckinandchecksomeguestswanttohavecancellations,changeroomsorextendareserv
3、ation,weshouldalwaysofferourhelpwithcourtesy.我们接受订房、解释房价、看顾客以什么方式结算,帮助顾客入住及结账。如果有顾客要求取消预订、换房间或延长住宿时间,我们总是给予周到服务。whatwaydomostdientscheckout?多数顾客以什么方式结账?dientscheckoutbycreditcard,travellerfschequesorMasterhoteldoesn'tacceptpersonalcheques・多数顾客用信用卡、旅行支票或万事达卡结账。我们不接受
4、个人支票。doyoudealwithareservationmix-up?你们如何处理订房出现的差错?wearebookedsolid,IwouldfirstofallapologizetotheclientsforthisIf11askthemtorestonthechairswhileIcontactanotherhotelforthem.如果所有房间都已订完,我先向顾客道歉,然后请他们坐下休息,我为他们另外联系一个宾馆。wouldyoudoiftheguest'stotalbillexceedsthecreditlim
5、it?如果顾客的账单超过信用卡限额怎么办?wou1daskiftheguestiswillingtopaythedifferencebynot,I'lltrytogetpermissionfromtheofficewhichsetthelimittoextendcreditoverthatamount・我先征求顾客意见,看他是否愿意用现金支付差价。如果不愿意的话,我就和发卡机关联系,看能不能扩大限额度。areyouinterestedinworkingwithourhotel?你为何对到我们宾馆工作感兴趣?pastworke
6、xperienceiscloselyrelatedtothisamconfidentofdoingthejobIamdesiroustogetthispost・我过去的经验同这份工作密切相关,我有信心把它做好。因此我很想得到这一职位。!tyoulikethework?你不喜欢那份工作吗?likedthework.However,thehotelistoosmallformetowidenmyexperienee.我喜欢那份工作,但那家宾馆太小了,难以增长我的工作经验。arenotmanyforeignguestsinthea
7、nEng-lishmajor,I'dliketotakeamorechallenging'sthereasonwhyIwanttocomehereforajob・我们那家宾馆没有多少外国客人,作为一名英语专业的学生,我想做一些更具挑战性的工作。这就是我为什么要来此应聘的原因。longhaveyoubeenworkingthere?你在那儿干多长时间了?1vebeenworkingtheresince1996.我从1996年起就在那家宾馆工作。DialogueA(1=Interviewer主试人A=Applicant申请人)A
8、:Excuseme・MayIseeMr・JohnWatt,themanager?I:It'sme.WhatcanIdoforyou?A:Ihavecomeatyourinvitationforantomeetyou,MrWatt.I:Nicetomeetyou,sitdown.A:Than
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