商务沟通Effective_Speaking

商务沟通Effective_Speaking

ID:45079110

大小:102.00 KB

页数:33页

时间:2019-11-09

商务沟通Effective_Speaking_第1页
商务沟通Effective_Speaking_第2页
商务沟通Effective_Speaking_第3页
商务沟通Effective_Speaking_第4页
商务沟通Effective_Speaking_第5页
资源描述:

《商务沟通Effective_Speaking》由会员上传分享,免费在线阅读,更多相关内容在行业资料-天天文库

1、Chapter4 EffectiveSpeakingEffectivespeakingisanimportanttoolinthemanager’sorsupervisor’skitbag.Whetheritbeinpresentingacasetoothermanagementcolleaguesorputtingacrossinformationtosubordinates,understandingismorelikelytobeachievedifthecommunicationiswellplan

2、nedandwellpresented.Wespendmostofourlivesspeakingtoeachother.Itisournaturalmodeofcommunication.However,somethingstrangehappenstomostpeoplewhenaskedtodothesameactivityinfrontofagroup.Increasingly,wearecalledonatworktomakepresentationstogroups,bothlargeandsm

3、all,inavarietyofsituations.Forthischapter,wewillbeconcentratingonthreemainareas:PreparationHowtoputthemessageovereffectivelyDealingwithnervesPreparationThereisasayingthatgoes:“Tofailtoprepareistopreparetofail.”Thisisprobablymoretrueofspeakingtogroupsthanan

4、yotheractivityyoumaybecomeinvolvedinatwork.Butwhatdoyouneedtoprepareandhowdoyoudoit?RudyardKipling’sfamousquotemayprovideaclue:“Ikeepsixhonestservingmen;theytaughtmeallIknow.Theirnamesarewhatandwhyandwhenandhowandwhereandwho.”Why?DecidingtheObjectiveThever

5、yfirstthingtogetclearinyourmindistheobjectiveofthetalk.Therewillbeageneralobjectiveaswellasaspecificobjectiverelatingtothesubjectmatter.Generalobjectiveswouldfallintooneofthefollowingcategories:a.Topersuadeorsellb.Toteachc.Tostimulatethoughtd.Toinforme.Toe

6、ntertainWhateveryourgeneralobjectiveis,youalwaysneedtotryandentertainyouraudience.Thisdoesnotmeancrackingpoorjokeseveryothersentence.Itdoes,however,meanthatthematerialmustbeputoverinsuchawaythatitisinterestingandpeoplewanttolisten.Who?ResearchingtheAudienc

7、eTheaudienceorgroupyouaretalkingtoisthemostimportantpeopleinthewholeexercise.Whatshouldyouknowaboutthem?Howmanyofthemarethere?Whyaretheythere?Didtheygotherevoluntarily?Weretheysenttolisten?Whatistheirknowledgeofthesubjectofthetalk?Whataretheirexpectationof

8、thetalkandspeaker?Whatagerangeandsexarethey?Alltheabovepointswilldeterminethematerialusedandtheapproachtothetalk.Forexample,acomputerexperttalkingtoothercomputerexpertsaboutthelatesttechnologywillbeabletousef

当前文档最多预览五页,下载文档查看全文

此文档下载收益归作者所有

当前文档最多预览五页,下载文档查看全文
温馨提示:
1. 部分包含数学公式或PPT动画的文件,查看预览时可能会显示错乱或异常,文件下载后无此问题,请放心下载。
2. 本文档由用户上传,版权归属用户,天天文库负责整理代发布。如果您对本文档版权有争议请及时联系客服。
3. 下载前请仔细阅读文档内容,确认文档内容符合您的需求后进行下载,若出现内容与标题不符可向本站投诉处理。
4. 下载文档时可能由于网络波动等原因无法下载或下载错误,付费完成后未能成功下载的用户请联系客服处理。