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1、AcademyofManagementReview2009,Vol.34,No.1,68–84.INTRODUCTIONTOSPECIALTOPICFORUMREPAIRINGRELATIONSHIPSWITHINANDBETWEENORGANIZATIONS:BUILDINGACONCEPTUALFOUNDATIONKURTT.DIRKSWashingtonUniversityinSt.LouisROYJ.LEWICKITheOhioStateUniversityAKBARZAHEERUniversityofMinnesotaHowcanrelation
2、shipsberepairedafterbeingdamaged?Thereisasmallbutgrowingbodyofworkonthetopicfromanumberofdifferentdisciplinaryperspectivesusingdifferenttheoreticallensesandatdifferentlevelsofanalysis.Webeginbyexaminingtheexistingstreamsofworkonrelationshiprepairandorganizingthemintoaconceptualfram
3、ework.Wethenconsiderfourquestionsthatprobeassumptionsoroverlookedissuesinexistingresearchwiththeintentofmovingtowardamorecomprehensiveconceptualfoundation.Howcanrelationshipsberepairedafterbeingportedthatoverhalfoftheirrespondentsfeltdamaged?Thequestionisnotnew,butithasthattheircon
4、tractualrelationshipwiththeirem-beenmadeincreasinglysalientinrecentyearsployerhadbeenviolated,whileConwayandwithreportsoforganizationsdamagingrela-Briner(2002)suggestedanevenhigherpercent-tionshipswithemployees,shareholders,and/orageofviolations.Researchersalsohaveob-customers,andw
5、ithevenonce-veneratedinsti-servedthatevencloserelationshipsinvolvetutionsinvolvedinsituationscausingconstitu-negativeeventsandconflictandthattheresil-entstoquestiontheirtrustintheinstitutionandienceofrelationshipsiscontingentonhowtheirrelationshipwithit(e.g.,religiousinstitu-thosee
6、ventsareresolved(Driver,Tabares,Sha-tions,mediacompanies,governments).Notbypiro,Nahm,&Gottman,2003).coincidence,recentsurveyresultshaveindi-Thephenomenonofdamagedrelationshipshascatedthatworldwidetrustincompaniesandclearlybeenofinteresttoorganizationalresearch-governmentsisnearalow
7、point(WorldEco-ers.Forexample,organizationalresearchershavenomicForum,2005)andthatintheUnitedStatesstudiedtrustviolationsandthedynamicsofdis-overhalfofemployeesdonottrusttheleadersoftrustwithinandbetweenorganizations(e.g.,theirorganization(e.g.,MercerHumanResourceElangovan&Shapiro,
8、1998;Lewicki,McAllister,&C
