资源描述：
《绩效管理英文资料》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。
1、U.S.FoundationforPerformanceMeasurementImprovePublicSectorResultsWithABalancedScorecard:NineStepsToSuccessHowardRohmVice-President,theBalancedScorecardInstituteDirector,U.S.FoundationforPerformanceMeasurementInternet:www.balancedscorecard.orge-mail:usfpm@fp
2、m.comPhone:(202)251-7676©2002byHowardRohm.Allrightsreserved.“PerformanceCounts…”™U.S.FoundationforPerformanceMeasurement“Peopleandtheirmanagersareworkingso“Peopleandtheirmanagersareworkingsohardtobesurehardtobesurethingsaredonerightthingsaredoneright,that,t
3、hattheyhardlyhavetimetodecideiftheyaretheyhardlyhavetimetodecideiftheyaredoingtherightthingsdoingtherightthings.”.”StephenR.Covey©2002byHowardRohm.Allrightsreserved.“PerformanceCounts…”™U.S.FoundationforPerformanceMeasurementSeminarObjectivesòIntroduceafram
4、eworkforbuildingandimplementingapublic-sectorbalancedscorecardperformancemanagementsystemòLearnhowtouseabalancedscorecardinamanaging-for-resultsenvironmentòUnderstandhowascorecardsystemcanhelpalignorganizationeffortwithstrategyòLearnbestpractices,andhowtoov
5、ercomeobstaclesandchallenges©2002byHowardRohm.Allrightsreserved.“PerformanceCounts…”™U.S.FoundationforPerformanceDefinitionsMeasurementMission:Whatweareabout(e.g.,“Ourmissionistoprovide…”)Vision:Whatwewanttobeinthefuture(e.g.,“Ourvisionistobetheleadingprovi
6、derof…”)Perspectives:Differentviewsofourorganization(e.g.,customers/stakeholders,employee&capacity,financial,internalprocesses)Customers:Directbeneficiariesofourservicesorproducts(e.g.,citizens)Stakeholders:Theuniverseofpeoplewithaninterestinourproductsands
7、ervices(e.g.,BoardofCountyCommissioners,press,vendors,regulators)Outcomes:Whatresultsaredesired;ourplannedaccomplishments(e.g.,Improvecitizensatisfaction)Goals:Whatwewanttoachievebyacertaintime(e.g.,reduceno.ofrepeatoffendersby10%nextyear,increaseparticipat
8、ionby25%overtwoyears,reduceannualcrimerateper100,000peopleby10%)Strategies:Howweintendtoaccomplishourvisionandgoals;ourapproach,or“gameplan”(e.g.,acquireadditionalparkland,developnewfaith-communityandb
