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1、Topic:PerformanceManagementKongkitiPhusavat,Ph.D.AssociateProfessorInternationalGraduatePrograminIndustrialEngineeringKasetsartUniversityBangkok,Thailand1KasetsartUniversityOverviewManagementFunctions:planning,coordinating,andcontrollingProcesses:measurement,
2、analysis/evaluation,andimprovementEmphasisontheorganizationalandfunctionallevel2KasetsartUniversityOverviewMeasurement:understandingofthetermKPIorperformancemeasures,identificationoftheKPI,applicationofMFPMM,audittoimproveKPIbylinkingwithpolicies,objectives,d
3、atabase,etc.,rationetworking,andtargetsettingAnalysis:trend/variationunderstandingwithMCPMT,benchmarkingprocess,andscorecardandroot-causeanalysisImprovement:outsourcing,developmentofmanufacturingstrategies,integrationofknowledgelearnedonlogisticsandsupplierpa
4、rtnership3KasetsartUniversityOverviewWhatreflectsorrepresentsthetermperformance?KaplanandNorton(1992):Financial,customer,internalbusiness,andinnovation/learningSinkandTuttle(1989):Profitability,productivity,quality,qualityofworklife,innovation,effectiveness,a
5、ndefficiencyHarper(1984):Productivity,unitcost,price,factorproportion,costproportion,productmix,andinputallocation4KasetsartUniversityIntroductionMulti-national,national,andindustriallevelsOrganizational,functional,program,andprojectlevelsTeamandindividuallev
6、elsIndividuallevelManagementWorkforcesKnowledgeandwhite-collarBlue-collar5KasetsartUniversityIntroductionMeasuringproductivity/performancerequiresasystemviewofanorganizationoraunitofanalysis.Measuringproductivity/performanceiscommon.Understandingofimpactsfrom
7、lowproductivityiscriticalformanagement(competitiveness).Understandingofunitdimensionsanddefinitionsareessentialformeasurement.6KasetsartUniversityIntroductionOngoingIssuesfor“Productivity”ManagementTotal-,multi-,andsingle-factorproductivityconsiderationCombin
8、ationofvariousinputfactors(considerationintoweightofeachinput,datacollectedsuchasintangibleassets,unitdimensions,reportingandinformationformatontabularand/orgraphicalforms,etc.)aswellasou
