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1、WhyWeHateHR21/01/1000:22Articlelocation:http://www.fastcompany.com/magazine/97/open_hr.htmlDecember19,2007Tags:Innovation,Careers,strategicplanning,personalgrowthWhyWeHateHRByKeithH.HammondsWell,here'sarockin'party:agatheringofseveralhundredmidlevelhuman-resourcesexecutivesinLasVegas.(Yo
2、,WayneNewton!How'sthe401(k)?)Theyarehere,ensconcedfortwodaysatfaux-glamCaesarsPalace,toconferon"strategicHRleadership,"aconceitthatsounds,tothelayobserver,atoncefrighteningandself-contradictory.Ifnotplainlaughable.Becauselet'sfaceit:Aftercloseto20yearsofhopefulrhetoricaboutbecoming"strat
3、egicpartners"witha"seatatthetable"wherethebusinessdecisionsthatmatteraremade,mosthuman-resourcesprofessionalsaren'tnearlythere.Theyhavenoseat,andthetableislockedinsideaconferenceroomtowhichtheyhavenokey.HRpeopleare,formostpracticalpurposes,neitherstrategicnorleaders.Idon'tcareforLasVegas
4、.Andifit'snotclearalready,Idon'tlikeHR,either,whichiswhyI'mhere.Thehuman-resourcestradelongagoproveditself,atbest,anecessaryevil--andatworst,adarkbureaucraticforcethatblindlyenforcesnonsensicalrules,resistscreativity,andimpedesconstructivechange.HRisthecorporatefunctionwiththegreatestpot
5、ential--thekeydriver,intheory,ofbusinessperformance--andalsotheonethatmostconsistentlyunderdelivers.AndIamheretofindoutwhy.Whyareannualperformanceappraisalssotime-consuming--andsoroutinelyuseless?WhyisHRsooftenahenchmanforthechieffinancialofficer,findingever-moreingeniouswaystocutbenefit
6、sandhackatpayroll?Whydoitscommunications--whenwecanunderstandthematall--sooftenfloutreality?Whyaresomanypeopleprocessesduplicativeandwasteful,creatingaforestofpaperworkforeveryminortransaction?AndwhydoesHRinsistonsamenessasaproxyforequity?It'snowonderthatwehateHR.Ina2005surveybyconsultan
7、cyHayGroup,just40%ofemployeescommendedtheircompaniesforretaininghigh-qualityworkers.Just41%agreedthatperformanceevaluationswerefair.Only58%ratedtheirjobtrainingasfavorable.Mostsaidtheyhadfewopportunitiesforadvancement--andthattheydidn'tknow,inanycase,whatwasrequiredtomove
