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ID:32026585
大小:4.07 MB
页数:61页
时间:2019-01-30
《数字时代政府咨询服务热线参与治理的困境与挑战——以杭州财税12366服务热线为例》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
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7、stopromotemanagementandtobemoreinstitutionalized,stand砌ized觚dscienti&.Keyw。rds:goVernmentcustomerservicehotline,12366Hotlinefor勖(atioILcallcenter,governance,thedigitalageCLC:D632万方数据一、选题背景第一章导论第一节选题的由来及意义完善公共服务体系,推行电子政务,促进政府治理模式由经济建设型向公共服务型转变是近年来我国行政管理体制改革的核心内容和
8、基本目标。2004年3月,温家宝总理在中共中央党校省部级主要领导干部“树立和落实科学发展观”专题研究班结业式上的讲话,从施政方式层面对公共服务的内涵进行了界定:公共服务就是“提供公共产品和服务——句。括加强城乡公共设施建设,发展社会就业、社会保障服务和教育、科技、文化、卫生、体育等公共事业,发布公共信息等”。12008年5月1日,
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