12366纳税服务热线人员绩效考核方法优化分析——以广西国税为例

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1、万方数据researchesnoticelessonperformanceappraisalsoftaxofficials，especiallyononestationoftaxofficials，ortheyputforwardthesolutionofimprovetheperformanceappraisalonlythoughoneassessmentmethods，seemscomparativelyconservativeandossification．Therefore，thepositiveexplorationandresearcho

2、ftaxdepartments’performanceassessmenthasasignificantimpactfortaxservicesimprovementsandtoimprovethequalityofworkoftheservicehotlinestaif,andobtaintherealevaluationdataofthetaxdepartmentsandtaxofficials．Thispapermainlystudythefeasibilitystudyoftheappraisalmodelof360degree+KPIperf

3、ormanceevaluationmodel，andintercepttheadvantagesofthe360degreedevaluationmethodandKPI．TakingtheGuangxi12366CallCenterasanexample，proposethattakingtheperformanceappraisalstoservicehotlinestaffoftheGuangxi12366whichbasedonthe360degrees+KPIperformanceappraisalmodelcanadapttheorgani

4、zationoftheGuangxi12366CallCenter,andcollectthecomprehensive，scientificperformanceappraisalinformationofservicehotlinestaff,andtoimprovetheperformanceoftheservicehotlinestaff．ThispaperfirstlyanalysisthemaincontentoftheGuangxi12366CallCenterperformanceevaluation,secondlyputforwar

5、dthatnowtheproblemoftheGuangxi12366CallCenterperformanceevaluation,includinguncleartarget，incompleteexamination,unscientificdimensionality,nonguidedindicators，unreasonableevaluationmodeandinsufficientresultusage．Andfinallythispaperputsforwardsolutionsincludingfouraspects．Oneisch

6、angetoservices—orientedconceptandformtheservice··orientedorganizationculture；towisperfectthekeyelementsoftheperformanceappraisals，includingclearassessmenttarget，addingtheassessmentsubject，pickuptheperformanceevaluationindexwhichhaveorientation,toformreasonableevaluationmodeandsu

7、fficientresultusage；threeisstructurethetechnological360degrees+KPIassessmentprocess；fourissetupandperfectperformanceappraisalwithmatchingsystemslikethepre-testtrainingsystem,thesecrecysystem,theIV万方数据processofcommunicationsystem，theresultoftheappraisalinterviewsystemandperfectth

8、epromotionsystemandpaysystemofcivilservantsinou