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ID:32025347
大小:2.48 MB
页数:59页
时间:2019-01-30
《六西格玛管理方法在中国星级酒店行业的应用-研究》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、tl,.’{●●r—ABSTRACTABSTRACT:StarredhotelsarefacedwithfiercecompetitionintheexpansionanddevelopmentprocessinChina.Thisarticleanalysesthecompetition(suchasneedforprofessionalmanagers,highstaffturnover,difficultyinservicequantificationandslowimplementationofstandardmanagementetc.)andpre
2、sentshigherrequirementsformanagementpatternsandsystems;Alsothefollowingaspectsareanalyzed:1.SixSigmamanagementfactorslikecustomerfocus,dataquantification,processandcauseanalysis,andteamworkappliedinthehotelindustry;2.Starredhotels·structureofqualitymanagementsystemandtheirqualitydef
3、ects(concerningbrandguarantee,customersatisfaction,foodhygieneandsecurityassurance);3.Principles,fields,processesandexecutiontoolswhichshouldbepaidattentiontowhenhotelsorganizeSixSigmaprojects;ThearticlesummarizestheprosandconsandorderofprioritiesinSixSigmamanagementimplementationin
4、thehotelindustry。Differentfromthemanufacturingindustry,SixSigmamanagementinthehotelindustryhasitsownproblemssuchasrestrictionsbyartificialfactorsandprocessinstability.Forthespecificproblems,suggestionsaregiventohelpthehotelmaintainmemarketleadershipandmeanwhilepursuethesustainablede
5、velopmentgoalbymanagementoptimization.Theauthorparticipatedintwoprojects.OneisGreenHotel,andtheotherisEmployeeSatisfaction.Theformershowsthenewrequirementputforwardbythewholeindustrydevelopment.Thelatterisapressingissueconfrontinghotels.Bothhavetheirfocus.Forstarredhotelsexpansion,w
6、hichtakes3or5years,or10yearsatmost,acertainexpansionspeedshouldbekeptandatthesametime,servicequalityshouldbeguaranteed.Therefore,structuredSixSigmamanagementstrategyreallyneedstobepromotedforthat.KEYWORDS:SixSigma;hospitality;servicequalityCLASSN0o第4页,总65页北京交通大学专业硕士学位论文目录中文摘要⋯⋯⋯⋯⋯⋯⋯
7、⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯。3ABSTRACT⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯41.绪{仑⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯..⋯...⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯71.11.1.11.1.21.1.31.21.3选题背景⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯..7北京市星级酒店供应情况⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯..北京市星级酒店市场需求情况⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯..星级酒店推进六西格玛管理的迫切性⋯⋯⋯⋯⋯⋯⋯⋯
8、⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯.1研究现状
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