资源描述：
《洛阳市呼叫产业发展战略-研究》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、河南科技大学硕士学位论文取我国其他地区先进经验等，只有这样才能稳步提高洛阳市呼叫中心产业发展水平。可以看到洛阳市呼叫中心产业的高效运营，不仅能为相关企业降低成本，提升客户满意度，更能增强企业竞争优势，带动区域经济的良性发展。本文研究结论也可以为同类型的地区发展呼叫产业，提供参考依据。关键词：呼叫中心呼叫产业发展现状发展战略论文类型：应用研究万方数据ABSTRACTSubject:LuoyangcallsindustrydevelopmentstrategyresearchSpecialty:Ruralandregionaldevelopmen
2、tName:FUTINGTINGSupervisor:ZHUBEIZHONG（Associateprofessor）ABSTRACTWiththedevelopmentandprogressofsociety,moreandmoreenterprisesattachimportancetothepursuitofcustomerinterestsandenterprisewin-win.Atthesametime,thevigorousdevelopmentofthetertiaryindustry,drivesomeemergingindu
3、stryline,callindustryarisesatthehistoricmomentunderthebigbackground,asthedevelopmentofeconomyandtheneedofTheTimes,thecallcenterindustrypattern,rapidlyexpandingintomoreindustries.Callcenterisatechnologybasedoncomputerphoneatthegrass-rootslevel,andapplyingcomputernetwork,comm
4、unicationnetwork,informationtechnologyfortheenterprisetoprovidemarketing,technicalsupport,andotherspecificbusinessactivitiesandreceiveandsendcallsanoperatingentity.Thegenerationofcallcenter,aretheresultofsocialdivisionoflaborrefinement,ascompaniesfollow-upservicetocustomers
5、theimprovementofworkvalues,basedonthemaximummeettheneedsofthecustomerservice,callcenterforcustomerservicefunctionhasbeenimprovedCallcenterisalsoreferredtoasthecustomerservicecenter,callcenter,itwasborninthe1970s,wasfirstdevelopedintheUnitedStates,itismakefulluseofmoderncomm
6、unicationandcomputertechnology,suchasIVR(interactivevoiceresponsesystem),ACD(automaticcalldistributionsystem),andsoon,canautomaticallyandalargenumberofprocessingavarietyofphonecallin,breatheoutplaceforbusinessandservicesoperation.Andcallcenterinourcountry,fromtheendoflastce
7、nturybegantoappear.Luoyangtodaycallcenterindustryisdevelopingrapidly,andpenetratedeeplyintothecity,publicsecurity,traffic,telecommunication,banking,insurance,postal,securities,electricpower,ITandmarketing,andmanyotherindustries.Luoyangcallcenternumberhasreachedten,hasbeenwi
8、delyusedinvariousindustry.Thewidespreadpopularityofcallcenter,providesafavorablepl
