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1、全面质量管理(tqm)介绍（Introductionoftotalqualitymanagement(TQM)）Introductionoftotalqualitymanagement(TQM)Author:anonymoussource:unknownhits:3529update:2006-7-923:37:59TotalqualitymanagementEnglishreferredtoasTQM,firstputforwardtheoverallqualitymanagementistheFeigenbaum,hegaveacomp
2、rehensivequalitymanagementunderthe"definition":"inordertobeabletointheeconomiclevel,takingintoaccountfullymeetcustomerrequirementsundertheconditionsofmarketresearch,design,manufacturingandcustomerserviceservicethedevelopmentofquality,variousdepartmentswithintheenterprise,t
3、omaintainthequalityandimprovethequalityoftheactivitiesconstituteaneffectivesystemforthedevelopmentof".Thecomprehensivenessoftotalqualitymanagementdeterminesthatthecontentoftotalqualitymanagementshouldincludethequalityofthefourprocesses,suchasthedesignprocess,manufacturingp
4、rocess,auxiliaryprocess,anduseprocess.First,thecontentofqualitymanagementinthedesignprocessQualitymanagementinproductdesignprocessistheprimarylinkoftotalqualitymanagement.Thedesignprocessdescribedhereincludesmarketinvestigation,productdesign,processpreparation,trialmanufac
5、tureandidentification(i.e.,alltechnicalpreparationprocessesbeforetheproductisofficiallyputintoproduction).Themaincontentsareasfollows:1,throughmarketresearch,accordingtouserrequirements,scientificandtechnologicalintelligenceandbusinessobjectives,todevelopproductqualityobje
6、ctives.Thedesigngoalofproductqualityshouldcomefromtheneedsofthemarket(includingpotentialneeds),shouldbeconsistentwiththerequirementsofusers,shouldhavesomeadvanced.Accordingtothepossibleconditions,theinternationaladvancedstandardsshouldbeadoptedasmuchaspossible.2,theorganiz
7、ationhassales,use,scientificresearch,design,process,systemandqualitymanagementdepartmentstoparticipateinthe"ThreeCombinations"reviewandverification,determinetheappropriatedesign.Differentdesignschemesreflectdifferentqualitylevelsordesignlevelsofthesameproduct.Productsofdif
8、ferentqualitylevelswillinevitablyleadtodifferentcostsandprices.Thepriceofanyproductisusua
