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1、全面质量管理(TQM)介绍（Introductiontototalqualitymanagement(TQM)）Introductiontototalqualitymanagement(TQM)Author:anonymoussource:unknownhits:3529update:2006-7-923:37:59TotalqualitymanagementEnglishreferredtoasTQM,firstputforwardtheoverallqualitymanagementistheFeigenbaum,hegaveacomprehensivequalitymana
2、gementunderthe"definition":"inordertobeabletointheeconomiclevel,takingintoaccountfullymeetcustomerrequirementsundertheconditionsofmarketresearch,design,manufacturingandcustomerserviceservicethedevelopmentofquality,variousdepartmentswithintheenterprise,tomaintainthequalityandimprovethequalityo
3、ftheactivitiesconstituteaneffectivesystemforthedevelopmentof".Theoverallqualitymanagementprocessdeterminesthequalityoftotalqualitymanagementshouldincludethedesignprocess,manufacturingprocess,auxiliaryprocess,theuseoftheprocessoffourquality.I.contentsofqualitymanagementindesignprocessThequalit
4、ymanagementofproductdesignprocessisthefirststepoftotalqualitymanagement.Refertothedesignprocess,includingmarketresearch,productdesign,processpreparation,trialproductionandidentificationprocess(thatis,allthetechnicalpreparationprocessbeforetheproductisofficiallyputintooperation).Themaincontent
5、sareasfollows:1,throughmarketresearch,accordingtouserrequirements,scientificandtechnologicalinformationandbusinessobjectives,todevelopproductqualitygoals.Productqualitydesigngoalsshouldcomefromtheneedsofthemarket(includingpotentialneeds),shouldbeconsistentwiththerequirementsofusers,shouldhave
6、someadvanced.Intermsofpossibleconditions,trytoadoptinternationaladvancedstandards.2,theorganizationhassales,use,research,design,process,systemandqualitymanagementdepartmentstoparticipateinthe"ThreeCombinations"reviewandverification,determinetheappropriatedesign.Differentdesignsreflectdifferen
7、tqualitylevelsordesignlevelsofthesameproduct.Productsofdifferentqualitylevelswillinevitablyleadtodifferencesincostandprice.Thepriceofanyproductisusuallylimited,andwhenthepriceexceedsacertainlimit,theuserwilldecrease;inordertoimprovethequality
