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ID:15411358
大小:201.50 KB
页数:46页
时间:2018-08-03
《剑桥国际商务英语第二册(单元-)》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、剑桥国际商务英语第二册(单元3-5)123453.1BusinesscallsBackgroundinformation3.2TelephonetechniquesListening3.3UsingthephoneVocabulary3.4Whatwouldyousay?Speaking3.5SpeakingandwritingFunctions3.6Who’sspeaking?Vocabulary3.7ThreemessagesListeningandnote-taking3.8CallmebackVocabulary3.9Presentt
2、ensesGrammarreview6Vocabularyinthisunitextensioncallerreceiverswitchboardreceptionistdialconnectputthroughwaitmomentpleasedo’thangupholdonapplicationsconfirmequipmentarrangementliteraturelaboratory/labagentgetintouchwithnonsmokingzonepackagedesignerscourierstickonlabelstran
3、slateproposalconsumergoodsprototypebatchesstuffybrokendownreceiptconfirmationquotesub-contractcongresssubsidiaryheadofficestripedpyjamasdispatchedrevisedshipmentdatum/datastaffsicknessbatchesstick-onlabelsstuffyairfreightatnoextrachargevegetarianquoteWarm–upquestions1.Howdo
4、youfeelwhenyoufirstmakeaphonecalltoastrangerespeciallytoaforeignerinEnglish?7Whenyouhavetomakeabusinesscalltoaprospectiveclient:NoteasyinEnglish!MakingaphonecalltoastrangercanbequitestressfulespeciallyiftheyspeakEnglishbetterthanyou.2.Howdobusinesspeopleusuallydoandhowdoyou
5、dowhenitisanimportantbusinesscall?Mostbusinesspeople,unlesstheyfeelVERYconfident,prepareforanimportantphonecallinaforeignlanguagebymakingnotesinadvance.Andduringthecalltheymakenoteswhiletheyaretalkingtohelpthemtorememberwhatwassaid.3.Whatarethemostimportantadvantagesanddisa
6、dvantagesthroughtelephoneindoingbusiness?It’squickandconvenienttophonesomeonetogivetheminformationortoaskquestions,thedisadvantageisthatthereisnothinginwritingtohelpyoutorememberwhatwassaid.Itisessentialtomakenotesandoftenwhenanagreementisreachedonthepone,oneofthespeakerswi
7、llsendafaxore-mailtoconfirmthemainpointsthatweremade.8Thedifficultiesandcautionsaboutmakingafirst-timecalltoastrangers1.Alwaysinvolvesmutualsuspicionanduncertainty.2.Faxore-mailaheadtosaywhentocall,whattotalk,botharesowellpreparedthatlesstimewillbewasted;andbearinmindtospea
8、kclearly,slowly,andcarefully.3.Thewaythatyouspeak(yourtoneofvoice)hasanenormouseff
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